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Heritage Hills Senior Living
- Assisted Living Facilities
- Hendersonville, NC
About this business
Location details
3200 Heritage Cir, Hendersonville, NC, 28791, United States
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[Name removed] and [name removed] were very welcoming and informative. I felt that [name removed] had put a lot of thought into selecting a home for my mother that would meet her needs. The neighborhood and common areas are immaculate.
Business response:
Thank you for your positive review, we appreciate your feedback! We always strive to provide top quality service and care to every resident and their families. We are so are pleased to hear that you enjoyed your experience here at Heritage Hills, A Pacifica Senior Living Community. Thank you again, we hope that you have a wonderful day.
Heritage Hills is a wonderful community. The independent standing cottages are amazing! Heritage Hills Memory Care staff is top notch! We love Heritage Hills!
Business response:
Anonymous, thank you for your kind words and this wonderful review!
Heritage Hills is such a warm, welcoming community of residents. The staff is very helpful and makes the residents feel right at home.
Business response:
Thank you for leaving this detailed review about your experience with our community. During this difficult time of the COVID pandemic your words are mean so much to us. We are all trying to go above and beyond to keep our residents and staff safe. We appreciate it so much!!
Great community! Very well run with a stable staff. Excellent reputation. I refer people there. Five stars!
Business response:
Joy, we're glad to hear you enjoyed your visit.
I've been getting updates, pics, and even facetime from the core staff. I'm so happy my mom is being so well cared for. I feel better that she is there.
Business response:
Hello, thank you for your positive review, we are grateful to see that you feel this way! We strive to provide excellent care and service to our residents and their families at Heritage Hills, A Pacifica Senior Living Community. Thank you again, we hope you have a wonderful day!
This is a great community. The manager is very concerned for the people who live here and has taken many steps to keep us all safe. We are like one big family, but not having to share our accommodations. The staff are all very helpful and kind and our food- delivered daily, though not gourmet is well cooked and varied.
Business response:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Hills, A Pacifica Senior Living Community!
I'm looking for a memory care community for my mom. The person I toured with spent a lot of time with me and educated me on memory care. I had already toured two other places and was very confused about it all. After touring Heritage Hills, I feel I have all the information to make an educated decision. Thank you!
Business response:
G.w., thank you for leaving this detailed review about your experience with our community. We appreciate it and look forward to seeing you again.
In general, the management is helpful. Our dining experience has changed. The quality of our food has changed, as well as adhering to senior's diet needs. Too many starches, etc. I assume it is due to budget constraints. The grade of meat, fish, and fowl is lower in quality. Disappointing. Also, our 5-6% increase in our rent was not appreciated.
Business response:
Hi Rhonda, thank you for taking the time to leave us this detailed review. We’re sorry to hear that you aren’t as happy with our dining services. Please reach out to our executive director so that we may make some changes to the menu and food options. We want you to be happy with your meals as well as healthy as possible. Thank you again for sharing and we look forward to your feedback.
Excellent Memory Care. Small, homey and clean. The administrator and staff were very kind and knowledgeable about their facility. I felt they really cared about their residents.
Business response:
Hello, thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience here; our staff will definitely be happy to read what you wrote. We put resident experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words and we look forward to seeing you again.
Frequently asked questions about Heritage Hills Senior Living
How is Heritage Hills Senior Living rated?
Heritage Hills Senior Living has a 4.6 star rating with 194 reviews.
When is Heritage Hills Senior Living open?
Heritage Hills Senior Living is open now. It is open 24/7.