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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Nobody told us that rooms are not getting cleaned due to covid , we have to ask for clean towels, pool was dirty, our room door was getting stuck all the time , not worth the money
Business response:
We are very sorry to hear of your disappointment. We do have it in our welcome letters and will remind our team to tell guests verbally as well and we are also contacting guests if we are able by phone as a reminder during their stay if it is multiple nights. We were shut down for a while and just don't want to limit potential exposure to our guests and our team as some of the numbers continue to increase. We will share your feedback with our executive management team and again apologize for your disappointment.
Not a true king size bed Hotel was fine. Location is great. First time I’ve stayed in a hotel that the king bed wasn’t a king bed, it’s a hotel king, basically slightly bigger than a queen. So that’s misleading but I’m sure it’s like that other places.
Business response:
Thank you for your sharing your feedback and for being our guest. We do use the standard for all of the brand hotels in bedding size and they are all kings or queens with the exception of the pull out sofas which are full size. We are very sorry you feel you were misled. Thank you again for being our guest and we wish you good health and safe travels.
Restaurant was not very good, poor service, new waiter, for the whole place,1st day waiting tables. No Restaurant management for breakfest. Kinda shocking actually
Business response:
We are very sorry to hear of your disappointment and service. We will share your comments with our managers so they may follow up. Please know this is not the level of experience we wish to provide our guests and thank you for letting us know. We hope you will give us another try in the future so we may take better care of you!
Our particular room had an awesome view. The location was good because it was next to the Branson Landing.
Business response:
Thank you very much we really appreciate your business and very kind review! We hope to serve your hospitality needs again in the future!
Not so much........ Walls were paper thin! You could hear everything in the next room & the hallways! You had to pay to park in their own garage, there was no cable tv to speak of & there was no housekeeping between days. For what they charge, i expected better!
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Unfortunately, the hotel does not own the parking garage, therefore we must charge a fee for using it. Again, our apologies and we hope you will allow us another opportunity in the future.
Did not have knowledge of additional parking fees for stay and parking garage was across the street from hotel. There was a covered walkway, but long route around with luggage.
Business response:
Thank you for being our guest and for the gracious review. We will share your comments with our team to revisit training in this area so we better explain parking options and locations to our guests. We are appreciative of your business and hope you will consider us for a future visit.
Clean, Comfortable, and Mild Annoyances We had a balcony room that overlooked the Branson Landing. The room was clean and comfortable which is what you come to expect from a Hilton hotel. For the most part we were pleased with our stay. Since it was the off season in Branson, the hotel was not very busy. If it had been, we may have enjoyed our stay much less. I wouldn't say I have complaints, but more annoyances as I would expect a little more from a higher end hotel. The noise from the traffic outside and in the hallways wa... read more
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Nice but.... It was good but our room smelled wonky, wasn't expecting to be charged 13$for parking and no complementary breakfast. The breakfast buffet they have wasnt anything special from others and that was another 38$. It's a nice hotel just be prepared.
Business response:
Thank you Alicia and we are sorry for any disappointment. We will have housekeeping check the room and please if you stay with us let us know so we can investigate any smells or try to relocate you into another room. The parking garage is not owned by the hotel so there are fees. And as we have a full service restaurant and are a larger hotel part of the Hilton Hotels and Resorts we do not offer a complimentary breakfast like smaller hotels such as Hampton. There are some options in some of the local diners as well located v... read more
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.3 star rating with 4,304 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.