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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Typical Branson never received call that was promised when our room was ready. there was a DJ playing loud music below our window and we had to put up with the thumping noise. we had to pay to park which was ok but when we tried to leave, our room key which was supposed to let us out, didn't work. We finally got security to let us out. Every time we said something to the person at the front desk we were given a lame excuse or told that someone else was responsible. I really don't blame Hilton. I think this is pretty typical ... read more
Business response:
We are so sorry to let you down. That is not indicative of our normal service nor the experience we wish our guests to have while visiting us. We will share your comments with our executive management team and thank you for letting us know. We hope you will consider us again in the future so we may provide a more positive
Pool bar was suppose to be open and was Not Rude about when I ask
Business response:
We are so sorry to let you down. That is not indicative of our normal service nor the experience we wish our guests to have while visiting us. We will share your comments with our executive management team and thank you for letting us know. We hope you will consider us again in the future so we may provide a more positive
Each day of our stay housekeeping left one bath towel for four people to share. Took numerous attempts daily to receive more towels; once delivered bath towels after midnight. On our forth day of stay the shower had no hot water and the bathtub wouldn’t drain. The hotel has a excellent location but very unsatisfactory service.
Business response:
We are very sorry to hear of your disappointment and service. We will share your comments with our managers so they may follow up. Please know this is not the level of experience we wish to provide our guests and thank you for letting us know. We hope you will give us another try in the future so we may take better care of you!
Amazing restaurant, helpful staff. Not enough bathroom linens. Why only one washcloth in a room for 4?
Business response:
Thank you Carla, for your business and the detail so we may follow up with our team. It is not our standard to place just one wash cloth and we do apologize for any inconvenience. We hope you will consider us again in the future and really appreciate you letting us know!
Parking access was bungled and required a second procedure, a second attempt, a second trip to the check in counter, a second trip to the parking facility!
Business response:
Thank you for providing feedback. The garages are not owned by the hotel and while we have an agreement to allow in and out unlimited and bill to the room it is a seperate system. We are so sorry for any inconvenience and will share your comments with our team as we strive to make it easier for our guests.
We were suppose to get a king size bed in a smoking room... They gave us two queens.. it was our honeymoon and we had to sleep in separate beds... The hot tub had hair balls in it and dirt at the bottom.. our bed room curtin and shower curtain both had stains on them
Business response:
We are sorry to here of your disappointment. Our management team continually monitors reviews so we may work to improve our product and services. As your reveiw was posted anonymous it will be difficult for us to follow up. We only have 3 smoking rooms and we are sorry you were not comfortable in a queen bed. If you wish to provide more information we will be happy to further investigate as we wish all of our guests to enjoy their stay.
Not off to a great start... finished better. The bellman at the start of our stay was extremely rude. The hotel could use some updates, there was trash in the hallways, this location does not offer all the extras that most hiltons do. For the price I would not stay here again. The location is convenient to all of Branson.
Business response:
We are so sorry to let you down. That is not indicative of our normal service nor the experience we wish our guests to have while visiting us. We will share your comments with our executive management teal and thank you for letting us know. We hope you will consider us again in the future so we may provide a more positive experience.
Heller anniversary trip The first night was very Bad. They put us in a smoking room, and on top of that the compressor for heating air was right outside our window! The noise was unbelievable. The next morning they moved us to another room and remove one nights charge. The end result was good but it should not have ever happed.
Business response:
Thank you for providing more detail. Our management team will investigate. On behalf of Hiltons of Branson we are sorry to have let you down and glad our team worked to make it right. We hope you will consider us again for a future visit to the Branson area.
The shower was absolutely horrible. Sprayer didn’t work right. Door wouldn’t stay closed on shower. Water went into floor. Actually became a hazard. Room was mediocre. Nothing nice about it. I’ve stayed in nicer rooms for half the price I paid.
Business response:
We are so sorry to have let you down and for your experience. We appreciate you taking the time to let us know of the challenges and will share your feedback with our management team. We wish you all the best in the new year and hope you will consider us again in the future.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.3 star rating with 4,304 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.