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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Never again Worst experience ever! Took the family for Spring Break. Room had been reserved for weeks. Check in was supposed to be at 3pm... got there at 430 and room wasn’t ready! We couldn’t check in until 8pm!! Told we still had to check out at 11am. Paid for a balcony room with a view... my view was of a parking garage. Charged $50 more than guaranteed booking price. The excuse I got was everyone got stimulus checks and nobody wanted to come to work. Unexceptable!
Business response:
We are sorry to hear of your disappointment and apologize for any inconvenience. Thank you for sharing your feedback so we may work to improve and again we apologize for the delay for your room. We hope you will consider us again so we may provide an improved experience.
Frustrating mismanagement We booked online and were supposed to check in at 4 p.m. We got there around 3:30 and the front desk said they would call us when our room was ready. At 4:30, we checked in with the front desk again and then we were told that it would probably be at least another hour. We told them that we needed somewhere to get ready for our evening concert, so they gave us a pool key to get ready in the pool bathrooms. We had to drag all of our luggage with us the whole time we were there. We went to our concert ... read more
Business response:
We are sorry for any inconvenience and or disappointment Thank you for working with us and we will share your feedback.so we may work to improve in these areas. We hope you will consider us again sometime int he future.
Spring Break Trip Our stay was ok. We stayed during Spring Break. Due to their shortage in staff and them not being prepared for a large number of visitors for Spring Break, we had to wait 3 hrs and 30 minutes for our room to be cleaned and ready. After finally getting in our room, we didn’t have enough toiletries and towels. When we asked for more toilet tissue they brought us Kleenex. Our floors were not cleaned. The glasses and ice bucket on the tray were dirty. Because of COVID-19 precautions they were not cleaning rooms... read more
Business response:
Thank you for being our guest and we are sorry for any disappointment. We will work to improve in these areas and appreciate the feedback. We hope you will consider us again sometime in the future.
The property was not what I expected. No issues with the staff or the layout of the room. My huge concern was the mold or dirt around the caulking in the shower, the trash left in the closet and the firmness of the bed. The floor seemed softer than the bed. For those that like that, it's a good choice. For those that want that soft "pillow top," look elsewhere. You can find a better hotel for half the price. I went downstairs to get breakfast only to find out they were not serving that morning.
Business response:
Thank you for letting us know and we are sorry to hear this was your experience. We will ensure your feedback is shared with the respective managers so they may investigate and address these challenges. We are appreciative of you visiting our location and hope you will provide us a future opportunity to improve your opiniion. Thank you again- stay safe and healthy!
Business response:
Thank you for being our guest. We appreciate your business and hope you will consider us again in the future.
Not happy the bed sheets was dirty and the shower was dirty as well they did come and clean when I called them .So what we paid for the room I was not happy this is what I walked into as soon as we got there.
Business response:
Thank you for letting us know so we may address the concerns shared with us. We are appreciative of your business and will ensure your feedback is shared with our housekeeping managers. We hope you will consider us again sometime in the future and we are very sorry for any inconvenience or disappointment provided during your stay. Thank you again for letting us know.
Hotel is run down and dirty, we had no hot water and were unable to shower, maintenance did come and get warm water but not enough to bathe. Staff was very nice, hotel needs work!!
Business response:
We are very sorry Becky, and we appreciate you letting us know and will ensure your feedback is shared with teh management team. Thank you again for being our guest and for the kind words for our staff. We hope you will consider us again in the future.
Business response:
Thank you for taking the time to review our hotel. We are terribly sorry you had an unfavorable stay. We would appreciate you reaching out to us regarding your stay at our hotel. You can reach us at 417-336-5400 Thank you!
Business response:
We are very sorry to have provided disappointment during your visist. Thank you for being our guest and we hope you will consider a future visit so we may provide the level of service we want all of our guests to expect of our hotels. Again you have our apologies and we appreciate your feedback.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.3 star rating with 4,304 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.