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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Business response:
We are so sorry you did not enjoy your stay. We continually strive to focus on training and improve our product and service. We hope you will consider us again some time in the future and wish you all the best this holiday season.
The staff was very rude and unprofessional. Check in was late. There was no bottle water in the room. No breakfast. Too many kids making noise. I booked a room with a view and they put us on the 4th floor full of children. Wall were thin we could hear other guests cell phone alarms. Overall it was one of the worst hotels I ever stayed at.
Business response:
We sincerely appreciate your candor, you have our deepest apologies for the disappointment experienced during your stay. This is very uncharacteristic of our hotel and staff and we our continually adjusting and training to improve our product and services. We truly value your business and hope you will revisit the Hiltons of Branson again in the near future.
Hotel not so good. Took forever to get hot water to run for shower. Beds were hard. Door jam was broken. Key wouldn’t work for garage parking or for the room. Inconvenient long walk for the parking garage. For that much money and Hilton hotel you would think it would be better.
Business response:
We sincerely appreciate your candor, you have our deepest apologies for the disappointment you experienced during your stay. We are continually adjusting and training to improve our product and services and truly appreciate your comments. We truly value your business and hope you will revisit the Hiltons of Branson again in the near future.
Our room was not ready by check in time and had to sit in the lobby for nearly an hour. Long lines to check in and out and front desk staff rushed us through. Forced to check out early or move our vehicle out of the parking garage by 9am. Only other place to park was about a 1/2 mile away. We were not going to carry our luggage that far. Would have loved to sleep in on our weekend away but not an option here. Again front desk staff could care less about the inconveniences. Sometimes things happen and they can be overlooked b... read more
Business response:
Thank you for taking the time to let us know of your experience.We will utilize your comments as a training opportunity. It was a sold out weekend with the annual Veteran's Day Parade and while we try our best to staff, plan and notify guests of the parade road closures it sound like we fell short and for that we apologize. We sincerely appreciate your business and taking the time to let us know our areas of opportunity and hope you will consider us again in the future.
Told us we would have to wait so the manager could check out the room. Not until we got there were we told we had to pay $12. per day for parking. Will not stay there again.
Will not every stay here again Completely disappointed and will never stay there again. I booked a king room with a pull out sofa and balcony. When we got to the room, it was not clean. Stains on the walls and stains on the bed skirt. The balcony was disgusting with food left on it and obviously hadn't been swept or cleaned in months. Then pulled back the sheets, and there were stains and crumbs on them. Called the front desk and they sent up their night housekeeping staff member, Keith. He completely changed all the bed lin... read more
It was a nice room and pretty hotel. The outside noise was crazy for being on 8th floor. Hard to sleep due to car and motorcycle noises.
Did not get room that I asked for.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.3 star rating with 4,304 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.