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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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This was a second time to stay at this Hilton. The Christmas decorations were pretty as before. The staff was very good also. It was a busy time this week. The breakfast was not very appealing. Everything was almost cold, just a bit warm. The clock in our room would not set the correct time which caused us to get up at 3:30 a.m. when the clock said 10:00 a.m. We did not depend on using it as a good timepiece.
Business response:
Thank you very much for providing a review of your stay. We truly appreciate your business and letting us know of the challenges this visit. We will work hard to address these issues and are very sorry to have let you down. We wish you and your family all the best and look forward to welcoming you back.
Room service was often really late in the day like 4-5 pm.
Business response:
We are very sorry and will ensure your feedback is shared so we may work to improve in this area. Thank you again and we hope you will consider a future visit.
The prices for sundry items like a bottle of water were ridiculous, $3/bottle of water. I hate places that nickel and dime you.
Business response:
We are sorry for the disappointment in the snack shop area. There are vending machines as well on each floor. We will share your feedback with our management team for consideration and hope you will consider a future visit.
They never made up the room the entire time we stayed there.
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Rooms and floors were hot. The glass wall in shower was loose and moved a lot. The coffee maker did not have all parts required to make coffee. You do not get what you pay for. We stayed at a cheaper suit with better all around quality. Disappointed is understatement.
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Humming noise all night in room. Complained to front desk. They said they would call maintenance. Should have requested a different room. Staff are young at front desk, unsympathetic, immature.
Business response:
We are very sorry to hear of your disappointment and service. We will share your comments with our managers so they may follow up. Please know this is not the level of experience we wish to provide our guests and thank you for letting us know. We hope you will give us another try in the future so we may take better care of you!
Upon checking our reservations were messed up. Had us for one night and not two. Was supposed to get called when room ready but waited 4 hours and no call. Checked with front desk staff and it was overlooked to notify us when ready. Once in room, no remote for tv. Tried to call front desk numerous times and got no answer. Finally went doe to front desk and they sent someone up to room with remote. Tried watching a show on tv and the tv lost signal and only had a couple channels that we were able to watch without signal going... read more
Business response:
We are so sorry to let you down. That is not indicative of our normal service nor the experience we wish our guests to have while visiting us. We will share your comments with our executive management team and thank you for letting us know. We hope you will consider us again in the future so we may provide a more positive
Typical Branson never received call that was promised when our room was ready. there was a DJ playing loud music below our window and we had to put up with the thumping noise. we had to pay to park which was ok but when we tried to leave, our room key which was supposed to let us out, didn't work. We finally got security to let us out. Every time we said something to the person at the front desk we were given a lame excuse or told that someone else was responsible. I really don't blame Hilton. I think this is pretty typical ... read more
Business response:
We are so sorry to let you down. That is not indicative of our normal service nor the experience we wish our guests to have while visiting us. We will share your comments with our executive management team and thank you for letting us know. We hope you will consider us again in the future so we may provide a more positive
Pool bar was suppose to be open and was Not Rude about when I ask
Business response:
We are so sorry to let you down. That is not indicative of our normal service nor the experience we wish our guests to have while visiting us. We will share your comments with our executive management team and thank you for letting us know. We hope you will consider us again in the future so we may provide a more positive
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.2 star rating with 4,252 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.