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Hilton Branson Convention Center
- Hotels
- Branson, MO
About this business
Location details
200 E Main St, Branson, MO, 65616, United States
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Room with a view We had a family of four and only 2 towels in our bathroom, half roll of toilet tissue and no extra roll. Went to look for blanket ..... no blanket. Went to the front desk, asked for towels and blanket , she gave me a sheet . I returned it and said I asked for a blanket !!! Receptionist said she didn’t have any she would TRY and call housekeeping . 45 minutes later a young man delivered a blanket... not my best experience with a hotel . I also paid for a room with a view and did not it ....
Business response:
Thank you for letting us know and we are sorry for any disappointment. We will share your feedback with our management team while we don't guarantee views or room locations we do want to provide the best possible service and we apologize we did not deliver this visit. Thank you again so we may work to improve in this area and we hope you will consider sometime again in the future.
looks can be deceiving Very nice hotel. The cleanliness of the hotel was very disappointing.there was hair in the bathroom. The shower had rust in it and the carpet and floor very dusty. Clearly housekeeping did a very rushed job on the room. The carpet in front of the elevators were very dirty and one of the housekeeping staff was very rude to my daughter and I as we trued to enter the elevator.
Business response:
Thank you for letting us know so we may address the concerns shared with us. We are appreciative of your business and will ensure your feedback is shared with our housekeeping managers. We hope you will consider us again sometime in the future and we are very sorry for any inconvenience or disappointment provided during your stay. Thank you again for your patronage and for letting us know.
Filthy Our first room has blood puddled and splattered on the bed skirt floor and bathroom sink. Looks like someone had a bloody nose. Second room had stains on the sheets and black hair on several pillows. The houskeeping crew is aweful! For one of the nicest (most expensive) places to stay in Branson, we were extremely disappointed. With this amount of inconvenience, all we got was a credit off parking. Poor customer service.
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Late check in Check in was 4pm didnt get room until around 5,no hair dryer in room.Afer driving 2 hours think room would be ready
Business response:
We are sorry to cause any inconvenience and we will work to improve these areas for future guests. Thank you for visiting and for your feedback. We hope you will consider us again sometime in the future.
The person next to us had a dog that woke us up both mornings. It would be nice to complimentary breakfast.
Business response:
Thank you for visiting our location. We are very sorry to hear of your disappointment and hope you will provide a future opportunity to serve you and improve your stay experience.
Business response:
Thank you for visiting our location. We are very sorry to hear of your disappointment and hope you will provide a future opportunity to serve you and improve your stay experience.
Business response:
Thank you for visiting. We are sorry to hear of your displeasure with aspects of your stay. We hope you may consider us again so we may provide an improved experience with us. Stay Safe.
We went to the pool 4 times and all 4 times there were no clean towels. We had to bring towels from our room but then those towels were dirty and had nothing else to use. I had kids that were freezing having to walk through the building. When I would call for towels it would take several hours to get towels. The last time I called to ask for towels the lady at the front desk kept cutting me off and then eventually hung up on me because I was asking how do I file a complaint. I was very disappointed with the service.
Business response:
We are so sorry to hear of your disappointment. We did have a challenge in laundry with some equipment failure that put us way behind so we are very sorry for any inconvenience. We truly appreciate you letting us know so we may work to address these concerns and improve our service for the future. Thank you again - we wish you good health and safe travels.
Literally drove 3 and a half hours to get here to have our room not be ready?! Yet all the “diamond “ members rooms were ready and they were oh ever so friendly to those people but us? Nope! We had to wait bin the lobby with all our belongings until they “called” us for our room. Sad, we had to cancel our slingshot reservation that we paid for because our room wasn’t ready. Just a horrible start to our stay I guess next time we will pay for the top, most expensive room you have so to be treated right like those “diamond “ pe... read more
Business response:
Thank you for your business and taking the time to provide detail of your visit. We are sorry to have provided some areas of disappointment and will share the feedback with our management team so we may work to improve our product and service. Again, our apologies and we hope you will allow us another opportunity in the future.
Frequently asked questions about Hilton Branson Convention Center
How is Hilton Branson Convention Center rated?
Hilton Branson Convention Center has a 4.3 star rating with 4,304 reviews.
When is Hilton Branson Convention Center open?
Hilton Branson Convention Center is open now. It is open 24/7.