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Hollywood Feed
- Pet Stores
- Lexington, KY
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Lexington, KY. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members ... read more
Location details
4078 Finn Wy, Suite 110, Lexington, KY, 40517, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Great employees very knowledgeable
Business response:
Diann, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers. We've opened up much of our internal training to the public and you can view resources and training classes at hfu.hollywoodfeed.com. We hope to see you again soon!
Refund was somewhat difficult
Business response:
Thank you for taking the time to leave us a review, Jaime! Customer feedback is so important, as it helps us to grow. According to your 3-Star rating, it looks like we have room to improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your visit. If you would like to reach out to the regional manager of this location, George, with any information or insight, you can email him at georgeoakes@hollywoodfeed.com. We look forward to hearin... read more
Refund was somewhat difficult
Business response:
Thank you for taking the time to leave us a review, Jaime! Customer feedback is so important, as it helps us to grow. According to your 3-Star rating, it looks like we have room to improve. Our goal is to always provide an excellent customer service experience, so I'd like to apologize as it seems we dropped the ball during your visit. If you would like to reach out to the regional manager of this location, George, with any information or insight, you can email him at georgeoakes@hollywoodfeed.com. We look forward to hearin... read more
Outstanding customer service!!!
Business response:
Thank you so much, Angie! We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
Outstanding customer service!!!
Business response:
Thank you so much, Angie! We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
The store’s associates were so wonderful and helpful! Such a cool pet store! Will definitely be coming back.
Business response:
Sarah, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
The store’s associates were so wonderful and helpful! Such a cool pet store! Will definitely be coming back.
Business response:
Sarah, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
First time in the store and loved it! I was blown away at the huge selection and how clean the store was. We just had adopted new puppy and the associates were very helpful and knowledgeable. I will not be going to PetSmart any longer since finding your store. Thank you!
Business response:
Congrats on the new puppy Courtney! We are THRILLED to hear about your fantastic first visit, we appreciate you stopping by! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. Looking forward to seeing you (and maybe your pup) again soon!
First time in the store and loved it! I was blown away at the huge selection and how clean the store was. We just had adopted new puppy and the associates were very helpful and knowledgeable. I will not be going to PetSmart any longer since finding your store. Thank you!
Business response:
Congrats on the new puppy Courtney! We are THRILLED to hear about your fantastic first visit, we appreciate you stopping by! We believe that our customers and their pets deserve the highest quality products and the best possible service, and we’re thrilled to have such amazing feedback. Looking forward to seeing you (and maybe your pup) again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,168 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 8:00 p.m.