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Hollywood Feed
- Pet Stores
- Charlotte, NC
About this business
Hollywood Feed is a natural and holistic pet specialty retail store in Charlotte, NC. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. We invite you and your furry family members ... read more
Location details
12206 Copper Wy, Suite 128, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Tammy has been my babies groomer for the longest time. She is awesome and my babies love her. She is exceptional. The store staff are equally good. They are helpful and always willing to help.
Business response:
Pat, thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about Tammy at our Toringdon store! We think she is awesome too. You and your babies are like family to us, and we're happy you have made a great connection with our team. Our groomers love to make every pet look and feel like royalty, and we're thrilled to know that Tammy has met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Great customer service. Always helpful & knowledgeable.
Business response:
Lorraine, thank you so much for such a huge compliment. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
Great customer service. Always helpful & knowledgeable.
Business response:
Lorraine, thank you so much for such a huge compliment. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
NICE STORE, FRIENDLY STAFF, NICE PRODUCTS BUT REALLY PRICEY VERY SORRY TO SAY/
Business response:
Roze, thank you for taking the time to write us a review! We're thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers, while still maintaining the MAP prices that are required by the brands we carry. MAP stands for “Minimum Advertised Price” and is a legal policy for the lowest possible price a product can possibly be sold for. Our team works hard to make sure our pr... read more
NICE STORE, FRIENDLY STAFF, NICE PRODUCTS BUT REALLY PRICEY VERY SORRY TO SAY/
Business response:
Roze, thank you for taking the time to write us a review! We're thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers, while still maintaining the MAP prices that are required by the brands we carry. MAP stands for “Minimum Advertised Price” and is a legal policy for the lowest possible price a product can possibly be sold for. Our team works hard to make sure our pr... read more
Great products and great staff. They are always helpful with questions about food for cats and dogs.
Business response:
Ron, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feed... read more
I appreciate the extra steps to attempt to call me back in order to refund an over charge. Plus the great customer service through the process specifically but it goes with out say that in store it is always a great experience too
Business response:
Maria, thank you so much for such a wonderful review. At Hollywood Feed we are here for our customers and their pets, and we are dedicated. We never want our patrons to be overcharged for anything, and even though sometimes technical issues occur, our team will work to get the situation rectified for you as quickly and efficiently as we can. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
Great products and great staff. They are always helpful with questions about food for cats and dogs.
Business response:
Ron, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feed... read more
I appreciate the extra steps to attempt to call me back in order to refund an over charge. Plus the great customer service through the process specifically but it goes with out say that in store it is always a great experience too
Business response:
Maria, thank you so much for such a wonderful review. At Hollywood Feed we are here for our customers and their pets, and we are dedicated. We never want our patrons to be overcharged for anything, and even though sometimes technical issues occur, our team will work to get the situation rectified for you as quickly and efficiently as we can. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 5 star rating with 1,282 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open tomorrow at 9:00 a.m.