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Hollywood Feed
- Pet Stores
- Charlotte, NC
About this business
Location details
12206 Copper Wy, Suite 128, Charlotte, NC, 28277, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
wonderful pricing, selections and associates
Business response:
Thank you so much for this wonderful review! Our team works hard each day to ensure that we are providing the best products at the best prices. We go through about 40-50 hours of classroom-style training each year to stay up to date on product knowledge, pet health, and nutrition. All of this helps us to make the best recommendations to spoil your fur babies! Come back and see us again soon!
Tammy has been my babies groomer for the longest time. She is awesome and my babies love her. She is exceptional. The store staff are equally good. They are helpful and always willing to help.
Business response:
Pat, thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about Tammy at our Toringdon store! We think she is awesome too. You and your babies are like family to us, and we're happy you have made a great connection with our team. Our groomers love to make every pet look and feel like royalty, and we're thrilled to know that Tammy has met your expectations! Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon!
Groomer, Tracy, is fabulous. However, am disappointed when I purchased a Happy Birthday cookie at the register and was given a broken cookie with a chunk missing.
Business response:
Karen, we are so happy you are pleased with the grooming services Tracy provides at our Toringdon location! However, I am so sorry to hear that the treat you received was broken. Please reach out to our customer service department directly so we can rectify this situation for you. Our phone number is 1-888-816-8691, and our email address is bark@hollywoodfeed.com. We never want our customers to leave our store with items that aren't up to our standards. We hope to hear from you soon!
Great customer service and products
Business response:
Sue, thank you for this wonderful review! We are so happy that your fur-baby is enjoying our products, and that you are enjoying our customer service. Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased, and we hope to see you again soon!
Great customer service. Always helpful & knowledgeable.
Business response:
Lorraine, thank you so much for such a huge compliment. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
Great customer service. Always helpful & knowledgeable.
Business response:
Lorraine, thank you so much for such a huge compliment. We are thrilled to hear you love our store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
NICE STORE, FRIENDLY STAFF, NICE PRODUCTS BUT REALLY PRICEY VERY SORRY TO SAY/
Business response:
Roze, thank you for taking the time to write us a review! We're thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers, while still maintaining the MAP prices that are required by the brands we carry. MAP stands for “Minimum Advertised Price” and is a legal policy for the lowest possible price a product can possibly be sold for. Our team works hard to make sure our pr... read more
NICE STORE, FRIENDLY STAFF, NICE PRODUCTS BUT REALLY PRICEY VERY SORRY TO SAY/
Business response:
Roze, thank you for taking the time to write us a review! We're thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers, while still maintaining the MAP prices that are required by the brands we carry. MAP stands for “Minimum Advertised Price” and is a legal policy for the lowest possible price a product can possibly be sold for. Our team works hard to make sure our pr... read more
Great products and great staff. They are always helpful with questions about food for cats and dogs.
Business response:
Ron, thank you so much for your positive review! Our staff attends 40-50 hours worth of training on both products and customer service throughout the year to learn how to best serve our customers! We understand that pets are a huge part of our customers' lives, and we make it our mission to make them and you a part of the Feed Family! We've now opened up much of our internal training to the public that users can view resources and training classes at hfu.hollywoodfeed.com. It is always a pleasure to have such wonderful feed... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 1,457 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.