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Hollywood Feed
- Pet Stores
- University Heights, OH
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in University Heights, OH. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why H... read more
Location details
13932 Cedar Rd, University Heights, OH, 44118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
A friendly and helpful staff, per usual
Business response:
Elizabeth, we’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
A friendly and helpful staff, per usual
Business response:
Elizabeth, we’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon!
Very good customer service with the exception of one time. The staff are knowledgeable and the store would have a nice product selection though shelves have not been fully stocked on my last several visits and the items I went there for were unavailable
Business response:
Thank you Melissa for this feedback. Our University Heights store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would like to know the products you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 or bark@hollywoodfeed.com to further assist you in finding what you need and we can have it shipped to you. Our team strives to go above and beyond to provide a wide ... read more
Very good customer service with the exception of one time. The staff are knowledgeable and the store would have a nice product selection though shelves have not been fully stocked on my last several visits and the items I went there for were unavailable
Business response:
Thank you Melissa for this feedback. Our University Heights store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. We would like to know the products you were looking for so we can further assist you. We ask that you contact our Customer Service Department at 888-816-8691 or bark@hollywoodfeed.com to further assist you in finding what you need and we can have it shipped to you. Our team strives to go above and beyond to provide a wide ... read more
The staff is attentive and caring.
Business response:
Thank you so much for such a huge compliment Angela. We are thrilled to hear you love our University Heights store, and we're so glad to have you and your pet as part of our Feed Family! Come back and see us again soon.
Excellent customer service!
Business response:
Thank you Hope! We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
Our pet people sales associates are the best!
Business response:
Maria, we are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! We hope to see you again soon!
Always helpful
Business response:
A 5-star review from a 5-star customer! Thank you for the great feedback, Jill! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We hope to see you again soon!
Love the variety of food options for my cats. Having frozen raw food locally available like Steve’s is great.
Business response:
Sean, thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon!
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 299 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.