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Hollywood Feed
- Pet Stores
- University Heights, OH
About this business
Location details
13932 Cedar Rd, University Heights, OH, 44118, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
The sales Lady was very polite and helpful. She was very sweet with my little girl. Need more people like her she gets our 5 star
Business response:
Tamara, we’re very proud of the compliment on our team member at our University Heights store! We are pleased to have this team member on our staff. We value every customer and believe in having a connection and bond in making you feel like family! At Hollywood Feed we believe in going above and beyond for our customers and ensuring a fantastic experience! We are THRILLED you enjoyed your shopping experience! Thank you for shopping at Hollywood Feed, and we look forward to seeing you again!
I would give a much higher rating but I order from here all of the time and the moment I needed help correcting a mistake that they made and I just didn’t catch right away due to the new non see through bags, it took me dealing with corporate to get it fixed. In the end they fixed it and I’m appreciative but it wouldn’t have been done if they weren’t forced.
Business response:
Thank you for reaching out to us, Crystal. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and accurate deliveries, so I'd like to apologize for your experience as we've dropped the ball. I do apologize for the trouble that your order was not accurate upon arrival the first time. As Hollywood Feed has brought on PetPeople we are currently in training all staff on being accurate and diligent on Same Da... read more
I'm in my local University Heights PetPeople/Hollywood Feed store on a weekly basis and they are my village for puppy raising! They're so helpful, welcoming, and kind. They always treat my puppy to snuggles, belly rubs, and samples. She absolutely loves to visit and the DIY bath is such a wonderful resource. I can't say enough good things.
Business response:
Julianne-- and puppy! We are beyond thrilled to see that you consider us part of your village! We want to be your place to feel secure about your decisions for your growing new family member! We are trained for over forty hours annually to be our very best for the amazing guests who walk through our door. We do what we do for a love of helping spread the best products and the best knowledge to help aid pet parents through every stage of life! We are glad to remain a part of your family here at Hollywood Feed! Sounds like th... read more
I would give a much higher rating but I order from here all of the time and the moment I needed help correcting a mistake that they made and I just didn’t catch right away due to the new non see through bags, it took me dealing with corporate to get it fixed. In the end they fixed it and I’m appreciative but it wouldn’t have been done if they weren’t forced.
Business response:
Thank you for reaching out to us, Crystal. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service and accurate deliveries, so I'd like to apologize for your experience as we've dropped the ball. I do apologize for the trouble that your order was not accurate upon arrival the first time. As Hollywood Feed has brought on PetPeople we are currently in training all staff on being accurate and diligent on Same Da... read more
I'm in my local University Heights PetPeople/Hollywood Feed store on a weekly basis and they are my village for puppy raising! They're so helpful, welcoming, and kind. They always treat my puppy to snuggles, belly rubs, and samples. She absolutely loves to visit and the DIY bath is such a wonderful resource. I can't say enough good things.
Business response:
Julianne-- and puppy! We are beyond thrilled to see that you consider us part of your village! We want to be your place to feel secure about your decisions for your growing new family member! We are trained for over forty hours annually to be our very best for the amazing guests who walk through our door. We do what we do for a love of helping spread the best products and the best knowledge to help aid pet parents through every stage of life! We are glad to remain a part of your family here at Hollywood Feed! Sounds like th... read more
Very helpful and organized store. However, I was disappointed to learn that you have decided to discontinue the Open Farms brand. We have been feeding our dog Open Farms from day one and do not want to change. So, moving forward we will not shop at Hollywood Feed.
Business response:
Thank you for your wonderful feedback, Todd! We genuinely appreciate your kind words about our helpful staff and organized store - these compliments reflect our commitment to providing an excellent shopping experience for every pet parent. We completely understand your disappointment about the Open Farms brand discontinuation, and we recognize how important it is to maintain consistency in your dog's nutrition when you've found something that works well from day one. While we respect your decision and understand your loyalty... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.9 star rating with 402 reviews.
When is Hollywood Feed open?
Hollywood Feed is open now. It will close at 7:30 p.m.