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Hollywood Feed
- Pet Stores
- Western Springs, IL
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Western Springs, IL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Holl... read more
Location details
4700 Gilbert Ave, Western Springs, IL, 60558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Very friendly and knowledgeable. Great selection of items. Dog wash is well stocked and makes washing our uncooperative dog much easier, thanks!
Business response:
Thank you for this wonderful review! WOW, 5-stars! We are ecstatic with this feedback about our Western Springs store! We think they're awesome too. We aim to provide the highest level of customer service possible while attending to each individual's needs (and pace!). The self-wash dog stations was created for the efficiency and convenience for all of our wonderful customers! Thank you for being our gracious customer and come back to see us again soon. Dorcus M. Customer Service Manager Hollywood Feed Be sure to visit hfu... read more
Judy Bonucelli
Business response:
Judy, we are so glad you loved your experience so much that you gave us 5-stars! We appreciate you being our valued customer! We hope to see you again soon!
I was able to exchange my items with no problem. Great customer service.
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
Friendliest staff!! Have all Lucy and I need!
Business response:
Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and visit us again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry... read more
Dog bath needs a warm dryer for the dogs during the winter months. The cold air dryer was not good.
Business response:
Hi Karyn, Thank you for this feedback! Our Western Springs store works hard to give good customer service to everyone. Although every visit may not be perfect we thank you for continuing to shop with us. I have forwarded your message to the regional manager to address what may be going on with the dryers at the store. We appreciate you being a part of the Hollywood Feed family! We hope to see you again soon. Michael S Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed Univer... read more
The staff is friendly But pricing is alittle high.
Business response:
thank you for taking the time to write us a review! We're thrilled to hear you're pleased with our team's service! However, I am sorry to hear you were disappointed with our prices. We have a team dedicated to keeping our prices competitive with other pet supply retailers, while still maintaining the MAP prices that are required by the brands we carry. MAP stands for “Minimum Advertised Price” and is a legal policy for the lowest possible price a product can possibly be sold for. Our team works hard to make sure our prices a... read more
Nice sales!
Business response:
A 5-star review from a 5-star customer! Thank you for the great feedback, Sue! Because of awesome customers like you we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
Everyone is super friendly and helpful! We love the dog wash. It's much better for our older pup vs. dropping her off somewhere. The treats are great also :)
Business response:
Kris, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
Store is always very clean. The employees are friendly and always ready to help.
Business response:
Shirley, thank you so much for your excellent review! Our Western Springs store strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. Enjoy our internal training to the public and you can view resources and training classes a... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 243 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open on Tuesday at 9:00 a.m.
Need help? Contact us.
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