This profile has been claimed by the business owner or representative.
Hollywood Feed
- Pet Stores
- Western Springs, IL
About this business
Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Western Springs, IL. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Holl... read more
Location details
4700 Gilbert Ave, Western Springs, IL, 60558, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Everyone is super friendly and helpful! We love the dog wash. It's much better for our older pup vs. dropping her off somewhere. The treats are great also :)
Business response:
Kris, we are so glad to hear you loved your experience so much that you gave us 5-stars! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's America's Best Retailers 2022. We appreciate you being a loyal Hollywood Feed customer! We hope to see you again soon!
Store is always very clean. The employees are friendly and always ready to help.
Business response:
Shirley, thank you so much for your excellent review! Our Western Springs store strives to make every customer’s shopping experience a pleasant one, which is why we keep our stores tidy and organized while offering the best customer service possible! Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers. Enjoy our internal training to the public and you can view resources and training classes a... read more
Friendly helpful staff, love the pet wash, always clean and stocked with towels and shampoo. My dog loves going to the store!
Business response:
Pat, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while w... read more
Staff is awesome! Friendly, knowledge, professional...Store layout makes it easy to find what I'm looking for.
Business response:
We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University a... read more
Great customer service
Business response:
Marie, thank you for being our 5-star customer! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right by our customers. We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Bryan Y. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees... read more
Customer service is great and products are nice
Business response:
We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon!
The employee greeted me and helped me find what I needed. She was a delight.
Business response:
We’re very proud of the compliment on our team members. Our staff receives 40-50 hours of training each year on customer service and the pet products we have in store, and they are enthusiastic about sharing their expertise with our customers! We've now opened up much of our internal training to the public and users can view resources and training classes at hfu.hollywoodfeed.com. Thank you for your five-star review! We hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfee... read more
I brought my dog in for a self wash. The associates were all very pleasant and helpful, the tubs were clean. Very easy to get my Golden Retriever in/out of the tub. We will be back for sure
Business response:
** **A 5-star review from a 5-star customer! Thank you for the great feedback, Elizabeth! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of t... read more
I brought my dog in for a self wash. The associates were all very pleasant and helpful, the tubs were clean. Very easy to get my Golden Retriever in/out of the tub. We will be back for sure
Business response:
** **A 5-star review from a 5-star customer! Thank you for the great feedback, Elizabeth! Because of awesome customers like you, we were ranked #1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of t... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.8 star rating with 250 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.