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Hollywood Feed
- Pet Stores
- Deerfield, IL
About this business
Location details
775 Waukegan Rd, #150, Deerfield, IL, 60015, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:30 p.m. | |
| Tue | 9:00 a.m. to 7:30 p.m. | |
| Wed | 9:00 a.m. to 7:30 p.m. | |
| Thu | 9:00 a.m. to 7:30 p.m. | |
| Fri | 9:00 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:00 a.m. to 6:30 p.m. |
Very helpful
Business response:
Ummehaany, Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and we hope you visit us again soon!
After Pet People was sold to Hollywood Feed, I felt the whole store took a downhill turn. Where I was very used to great advice from knowledgeable people, it became clear that the new crew knew nothing about anything, I needed a new martingale collar and the young man trying to help me knew less than zero what I wanted. When I found it, I showed him what it was. Also, there had been two great store managers. One left and then the other one left for a new PP store. That girl was great and then I found out she had been d... read more
Business response:
Leslie, Thank you for taking the time to leave us a review, Al. We always appreciate customer feedback, even negative, as it helps our company to learn and improve. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience as it appears we've dropped the ball. We do value our customers and believe in making you feel important. We believe that great customer service should be reflected throughout the company at every level. We do apologize for your latest exp... read more
Very good customer service, great selection of supplies, products I don’t find anywhere else, and a convenient location. What more could you ask?!
Business response:
Becky, thank you for the wonderful review! We are so happy that your fur-baby enjoys our products, and we hope to see you again soon!
You need to reinstate your plane system because when you took it away from customers who have been loyal for years they are used to getting points and now suddenly they are not. There should’ve been some kind of exchange to keep the customers interested. They’ve been conditioned to get those discounts. The occasional sales on other products usually don’t apply to most customers who don’t use the products that are being discounted. I suggest you reimplement a point system Additionally, because all prices have gone up acr... read more
Business response:
Hi Alan! Thank you for your feedback! We appreciate your words. We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. PetPeople stores have joined the Hollywood Feed pack, and your current PetPeeps Loyalty program will be transitioned to the Hollywood Feed Frequent Feeder program. It is our own points system, and we apologize if this has not... read more
You need to reinstate your plane system because when you took it away from customers who have been loyal for years they are used to getting points and now suddenly they are not. There should’ve been some kind of exchange to keep the customers interested. They’ve been conditioned to get those discounts. The occasional sales on other products usually don’t apply to most customers who don’t use the products that are being discounted. I suggest you reimplement a point system Additionally, because all prices have gone up acr... read more
Business response:
Hi Alan! Thank you for your feedback! We appreciate your words. We always appreciate feedback from our customers as it helps us to improve, grow, and ensure an excellent experience for each customer! We take pride in the services we offer, the products we sell, and the pets and people we help every day. PetPeople stores have joined the Hollywood Feed pack, and your current PetPeeps Loyalty program will be transitioned to the Hollywood Feed Frequent Feeder program. It is our own points system, and we apologize if this has not... read more
Very good inventory and very pleasant, helpful staff.
Business response:
We greatly appreciate your kind words about our inventory and helpful staff. Thank you for choosing Hollywood Feed!
I was told about the new reward system and am.not happy with it. I feel that I have spent a long time saving for something that I won’t get. I have shopped at this store when others are closer because of the reward system and the fact that you sell one item that I can’t get anywhere else locally. But I will get that one thing on line and will not come back to your store.
Business response:
Carolyn, Thank you for reaching out to us. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience. Our Frequent Feeder has a lot of positive perks. If your program transition was not smoothly taken care of, we would love to hear from you so that we can get your account straightened out and to make you feel appreciated. Call us at our customer service line 888-816-8691 so that we can make this right by you. Also, our stores are able to do special orders ... read more
I was told about the new reward system and am.not happy with it. I feel that I have spent a long time saving for something that I won’t get. I have shopped at this store when others are closer because of the reward system and the fact that you sell one item that I can’t get anywhere else locally. But I will get that one thing on line and will not come back to your store.
Business response:
Carolyn, Thank you for reaching out to us. At Hollywood Feed, we take pride in providing excellent customer service, so I'd like to apologize for your recent experience. Our Frequent Feeder has a lot of positive perks. If your program transition was not smoothly taken care of, we would love to hear from you so that we can get your account straightened out and to make you feel appreciated. Call us at our customer service line 888-816-8691 so that we can make this right by you. Also, our stores are able to do special orders ... read more
Frequently asked questions about Hollywood Feed
How is Hollywood Feed rated?
Hollywood Feed has a 4.7 star rating with 301 reviews.
When is Hollywood Feed open?
Hollywood Feed is closed now. It will open at 9:00 a.m.