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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Room: Broken window framing. Windows stuck open and temp was in the 30's! Staff: Practically non-existent and unhelpful when hunted down. Amenities: Really? There were amenities? This is one to avoid. Especially if you're handicapped, like me. Dozens of ADA violations in casino and hotel!
First day we arrived we realized the truck we had wouldn't fit in parking garage. We had to valet it and were there for work and needed thrthe truck and tools 2 times a day. Tipping the valet 10 times during our 5 day stay. parking is definitely not condusive to trucks. The fridge, window, and shower were broken right off the bat. The maintenance men were great, but the manager Neil was a disaster. The least helpful person ive dealt with in a managerial position. Take the free trolley to get anywhere in town its kind of toug... read more
The door on the balcony kept opening evertime the wind would blow
Sorry but staff I’d so unfriendly at the front desk checking in. They looked like they didn’t want to be there. Shame when I’m coming to spend money and on vacation. Will never come to the horse shoe BLACK HAWK. You’re a service base company. Your product is service….👎👎👎👎👎
We went here for our honeymoon and i will say, we were extremely disappointed. The horseshoe was dirty, items were broken, and screens on the windows were missing. For the amount of money we spent here(we got the suite), i wouldnt expect the door lock to be broken, the porcelain tank lid for the toilet was cracked and chipped, and the faucets were corroded over. The staff when we first got there was very stand offish. Acted like it was an inconvenience that we were there
The Hotel El Arz's management does not deserve 1/5. We arrived at the hotel late. We asked for the room that we reserved and paid for through hotels.com. When we arrived at the reception, they told us they don’t accept online payments. The only thing they accept is cash. We asked to speak with the manager. He gave us her name (Mme Maouche) and phone number. Meanwhile, I called hotels.com and asked them to contact Hotel El Arz to prove that we made a reservation . Hotels.com tried to contact the hotel's manager (Mme Maouche) ... read more
It could have been a little more friendly the only ones that were really friendly to me were the front desk and the cashier otherwise it was a nice day and you need to open up a buffet why is it none of you have opened up with the buffet except for the monitor you all used to have buffets and all those not anymore the food's too expensive you make tons of money on the gambling your food should be cheaper
First room had a window open when we walked in. Closure was broken said had to take luggage back down and get different room. Next room we could hardly get door open it was stuck and hard to open. Inside the sliding door would NOT slide to open or close bathroom door. It took both of us to lift door to put back on track. The. Every time we needed to use the door it would come off. We didn’t want to move to a third room by this time not mowing it wouldn’t have different issues!!!! Paint off of bathroom vanity and door at bott... read more
We were at the far end of the 6th floor and had just arrived with luggages in hand.Could
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open at 12:00 p.m.