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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Ac in room didn’t work at all and hot water ran out after a 6 min shower
Business response:
Thank you for taking the time to send us your review and letting us know how we can improve your next gaming experience with us at the Horseshoe/Lady Luck. We’re sorry that your recent trip was not ideal, please know that we are constantly working on improving our property and your customer service to better serve you. Unfortunately, there are time when our AC system is shut down during the winter and early spring due to the very low overnight temperatures that we experience in the mountains. Again thank you for the review a... read more
They would not give us 2 keys for 2 people staying in the room. They said we needed to go to the front desk and ask them to let us up and in our room!
Business response:
We apologize for any inconvenience you experienced during your stay. We will address this issue with our team to ensure it does not happen again. Thank you for bringing this to our attention.
Business response:
We are sorry to hear about your poor experience, Jonica. Please be assured, we share your concern about anything that may detract from your experience at our property. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Business response:
Thank you for taking the time to provide feedback on your recent visit, Samantha. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Elevators broken. Took 40 mins from checkin to get to the room to just drop off a bag and get an elevator back down.
Business response:
We apologize for the inconvenience you experienced with the elevators during your stay. We are working to address this issue and improve our service.
The room was nice, but the air conditioner didn’t work. We didn’t get much sleep because of how hot it was and the bed wasn’t that comfortable.
Business response:
We apologize for the inconvenience you experienced with the air conditioner during your stay. Please contact us at (303) 998-7777 so we can address this issue promptly.
I booked this hotel under my name as I was shooting an elopement there in town, but myself and my client knew there was a possibility of an associate coming instead. That is what ended up happening to do medical reasons. My associate showed to the hotel at 9pm and was not let into the room that was fully paid because it was under my name. I called and talked with the woman working the front desk who was rude, crass, and spoke down to both my associate and I. She told us there was no way to remedy the situation as that was th... read more
Business response:
We apologize for the inconvenience you experienced during your stay at Horseshoe Black Hawk. We take customer feedback seriously and will address this issue with our staff to ensure it does not happen again in the future. If you would like to discuss this matter further, please contact us at (303) 998-7704.
The toilet didn’t flush, the lights flickered and the bed was miserable
Business response:
Thank you for taking the time to provide feedback on your recent visit, Rhianna. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Room is rusty, no good furniture, looks like old room with wood smell
Business response:
Thank you for taking the time to provide feedback on your recent visit, Jenish. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.