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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
I went last night to spend my birthday and while I was getting ready, one of the doors from the bathroom cabinet fell off hurting my feet and I was unable to properly walk. I called front desk and they sent maintenance but they didn’t even sent a bag of ice for me, I’m still hurting…
Business response:
Apologies for any inconvenience caused by the incident with the bathroom cabinet. Please contact us at (303) 998-7758 so we can address this issue promptly.
Our sink in the bathroom wouldn't drain. Our blackout curtains were cut and barely covered the door opening. Was a lot of early morning light coming in. Left to get coffee in the morning and when we returned our battery key reader had died. Locked out of our room. Called for extra blankets because there is no comforter on the beds (just like 4 layers of sheets) and said there was no housekeeping to deliver blankets to us. My 3rd time at this hotel and may not ever stay again.
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced during your stay. We will address these issues with our team to ensure a better experience for our guests in the future. Please feel free to contact us at (775) 786-5700 to discuss this further.
I was charged 11 times for 1 room!!!
Business response:
Please accept our apologies for the billing error. We will investigate this issue immediately. Please contact us at (775) 786-5700 so we can resolve this matter promptly.
The keys to my room didn't work so finally after a long walk to the lobby I finally got a different room. I wasn't told how to get to the 6th floorso bout an hour later. Staff showed me..No T.V. channels & wanted to charge for a 30min late checkout
Business response:
We apologize for the inconvenience you experienced during your stay. We will address the issues with our staff and ensure better communication in the future. Please contact us at (303) 998-7850 to discuss your concerns further.
The Room Was Kind Of Dirty And The Bed Sheets Had Blood Spots On Them. The Room Was Very Hot And The Furnace Wasn't Working To Cool It Down So I Had To Open The Windows To Cool It Down. It Was Very Hard To Get A Drink From The Waitresses While Gambling To Where I Had To Purchase Drinks From The Bar
Business response:
We apologize for the experience you had at our establishment, Chris. We take cleanliness and guest comfort very seriously and will address these issues with our housekeeping and maintenance teams. We will also work on improving our drink service for our guests. Thank you for bringing these issues to our attention. Feel free to contact us at (303)-998-7777 if you would like to discuss your experience further.
It's going downhill unfortunately. On a busy Saturday, only 2 functioning elevators. Housekeeping slamming doors against security bars early in am was a rude awakening. Staff at front desk not friendly at all. The room was clean, but could hear everything in the hallway and room next door.
Business response:
We apologize for the inconvenience you experienced during your stay. We will address the issues with our elevators, housekeeping, and front desk staff to ensure a better experience for all our guests. Thank you for bringing these concerns to our attention.
Business response:
We're sorry to hear about your experience, Darin. Please feel free to reach out to us at (303) 998-7777 to discuss any concerns you may have. Thank you.
Where to start. I upgraded to premium room which included water, coffee and high speed internet. The water were mini bottles for the coffee machine that didn't work and the refrigerator didn't work. Aso when we went to our room it was 78 degrees, we were told they didn have the hvac on and to open a window. Of the 2 windows one didn't have a screen and the other one was broken. I did report this to the front desk and they did refund 16.63 resort fee.
Business response:
We apologize for the inconvenience you experienced during your stay. Please contact us at (303) 998-7777 so we can address your concerns and make it right.
Business response:
We're sorry to hear about your experience, David. Please feel free to reach out to us at (303) 998-7777 to discuss any concerns you may have. Thank you.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.