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Horseshoe Black Hawk
- Casinos
- Black Hawk, CO
About this business
Location details
401 Main Street, Black Hawk, CO, 80422, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Nothing seemed to work in the room. Mini fridge, coffee maker and some outlets weren't working. The light in the bathroom would turn itself off and on by itself. Soap in the bathroom was scarce. The floor was noisy part of the night.
Business response:
Please accept our apologies for the inconveniences you experienced during your stay. We are here to address your concerns. Thank you for your feedback.
The check in and check out staff were rude. Coffee maker was broken. Room was hot and the staff didn’t do anything about it. Room smelled on cigarette smoke and it was a nonsmoking room. Not enough towels in the room for the number of people staying. Food was okay. Parking was confusing. Overall my experience was not good. I would not recommend to anyone and I won’t be returning.
Property was clean. Bed sheets were not clean. Sheets were stained and the restroom was dirty. Will think twice about staying at this place on my next visit to Blackhawk.
Business response:
We're concerned to hear about the cleanliness issues you experienced during your stay. Please contact us at (775) 786-5700 to discuss this further.
Rude employees, air conditioning was horrible
Business response:
Please accept our apologies for the experience you had with our employees and air conditioning. Your feedback is invaluable to us. Thank you for bringing this to our attention.
Horrible First experience Rooms smelled of smoke, The food on site was horrible. The waitress was friendly and let us know people were not happy all day with the food. The front desk agent with the glasses and ponytail is the rudest person ever. $11 to check in 20 min early. Casino is dated, rooms are meh. Monarch is definitely better choice in Black Hawk.
Prior to booking I confirmed with central reservations that the hotel had strong, reliable internet access as I needed to be able to work remotely from my room. The reservations agent confirmed with the front desk that the WiFi in the rooms is strong and reliable. Upon arrival I discovered this was not the case. I hoped it was only down for the moment, but the WiFi was unavailable for the majority of my stay (6th floor). I contacted the front desk three times asking if they could report the issue with IT. These are the vario... read more
The beds are super uncomfortable and the front desk staff are either not kind or not professional. Saddened by our stay here, especially since it was our honeymoon.
Business response:
Thank you for sharing your concerns, Elisa. We apologize for the discomfort you experienced during your stay. Please feel free to reach out to us at (775) 786-5700 to discuss your experience further.
The room was very clean, but that's about the only good I can say. It's July & the AC didn't work right, the fridge wasn't cooling & the safe didn't lock. The housekeeping staff were yelling to each other in the hallway in the morning. The bed was like a rock, the pillows were lumpy & uncomfortable. One of my worst nights in a hotel. We ate at the Brews & Burgers restaurant. My meal was served cold & the waiter seemed irritated that I asked for a cocktail instead of a beer.
Business response:
We are disappointed to hear about your experience at Horseshoe Black Hawk. Please accept our apologies for the issues you encountered during your stay. We will address these concerns with our team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.
The property was fine until this morning as we were packing up my husband found a bag of crystal meth on the floor in a bag. We called the front desk and they sent security and a manager up right away to collect it and comp'd our room. I thought that was fair until thinking about this. What if i had kids in the room and they found it before we did? What if when i picked it up something was on the outside of the bag and i ended up in the hospital? I'm not so sure just comping my room was the right thing to do.
Frequently asked questions about Horseshoe Black Hawk
How is Horseshoe Black Hawk rated?
Horseshoe Black Hawk has a 3.9 star rating with 11,829 reviews.
When is Horseshoe Black Hawk open?
Horseshoe Black Hawk is closed now. It will open tomorrow at 12:00 p.m.