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iAqualink app
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Hey guys I can do anything with it totally awesome does not even required to have an indoor control and with the new update I am able to control multiple pools on my route which is very helpful during times of freeze or extreme weather When somebody is out of town and wants to check their pool they can check it by going to the web part of the app tap status and see real time results very cool (916)202-POOL I highly recommend this app tech support will never Let You Down!
Business response:
Thanks for sharing your story, Brek! Wishing you the perfect swim. - iAquaLink Support
Revised again 12.05.2019: Zodiac updated the app to ver 5.0.3, which seems to have corrected/eliminated the glitches in the previous release. Special shout-out to Andrew at Zodiac for terrific, professional customer service - thanks a lot, y'all! Revised 12.03.2019: since the latest update (early Dec), the app is a mess. Constantly drops connection, crashes, and is slow/balky. What did you do?!? (original) It's a terrific app & system, very comprehensive yet intuitive and easy. Love it!
Business response:
Hi Eric, Glad we could help! Thank you, iAquaLink Support
The temperature slider was a bad idea to begin with, but I can't figure out why on Earth they would set the range from 34°F to 104°F? The old interface with the +/- buttons was a MUCH better UX.
Business response:
Hi Shahab, We're always looking to improve the experience for our users, and really appreciate the feedback. If there's anything specific we can help you with, please email us at feedback@zodiac.com. Thanks, iAquaLink Support
Dated functionality and user interface. Hayward Omnilogic is much better. Time to reinvent.
Business response:
Hi Todd, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at (800) 822-7933. Thank you, iAquaLink Support
I had to downgrade my review to 3 stars due to the recent app update for Android. Why the sliding ruler for pool/spa temp? That is impossible to use - much better when you could just increase or lower the temp a degree at a time. I see that it still works that way on iOS. Get your dev team to show some love for Android users for more stars.
Business response:
Hi Jeff, We've forwarded your feedback to our developers. Thank you for taking the time to send us your suggestions! If you have any more feedback, please feel free to email us directly at feedback@zodiac.com where we review all user ideas. - iAquaLink Support
I was very disappointed in the update to this app, I am a Jandy supplier/installer, the reason, the master time is 5 hours in advance, in other words European time. I have had numerous contact with Zodiac Tech. The main reason I chose to Partner with them 2 years ago is the fact that they listen, they admit mistakes and they set about putting those mistakes right. Be patient everybody, a fix to the app is on the way. The build quality and performance of their products make the wait worthwhile.
Business response:
Dear Professional Pool & Spa Service, You and your clients deserve a perfect pool experience. Thank you so much for your continued patience and loyalty. We truly value you as our customer. If there's anything else you need, please don't hesitate to contact us at feedback@zodiac.com. Best, iAquaLink Support
Update 2: why does this app log me out all the time? UPDATE: Why cant the schedule work on the app instead of going to the web? My account is stuck and I cannot change anything now :-( ORIGINAL: Does what I think it should. Though before the update there was an option for iqpump. But not sure if I have it?? I'm new to pool ownership.
Business response:
Hi Cristina, We want to help! Please email your contact information to feedback@zodiac.com and an IOT specialist will contact you. All the Best, AquaLink
UPDATE: I changed my rating from 1 star to 5. Excellent Cutomer Service! Corey Smith is terrific! *The latest upgrade wiped out all programming! Everything programmed within the system (quick clean, prime, timed run, freeze protection) was wiped out and reset at 600 rpm. It took an entire day of research, emails and searches to figure out why our "quick clean" powered down the pump. A little warning would have been great. A little programmer planning would have been even better!!!
Business response:
Hi Connie, We're happy that we could help! Please let us know if there's anything we can do to improve your experience. Thank you, iAquaLink Support
Follow up to the review below, zodiac somehow fixed my connectivity issues and it has been running smoothly. The Alexa integration is off to a great start. Overall, I am very happy. Original review: While this app used to be reliable, the latest update has made it troublesome. I do like the looks and I love the idea of Alexa integration, but it doesn't work when my equipment shows as disconnected 90% of the time. Bring the connectivity back to what it was before and I will be happy.
Business response:
Justin, Our technical support team can help! Email us at feedback@zodiac.com including your best contact phone number and email. We'll get these issues resolved ASAP. - Aqualink Support
Frequently asked questions about iAqualink app
How is iAqualink app rated?
iAqualink app has a 2.6 star rating with 4,126 reviews.
When is iAqualink app open?
iAqualink app is closed now. It will open at 9:00 a.m.