This profile has been claimed by the business owner or representative.
iCash.ca
- Finance
- Hawkesbury, ON
About this business
Location details
372 Bertha St, Hawkesbury, ON, K6A 2A8, Canada
Get directions
Bad experience was not able to even know if I qualified for a load because I deal with a credit union an I was having a hard time to find it on there end, the agent with icash just gave up did not look into it at all an just shut me down. So ya very bad experience!!
Business response:
Thank you for your feedback and review, as it provides valuable insights that help us to continuously improve. Unfortunately, if your financial institution is not supported by our data provider, you will not be able to finish your application. The bank verification step is required to complete your application. We apologize for the inconvenience.
Suddenly no longer getting the verification codes to start applications. It's the same number I've had for years and used for loads of loans with icash before. When I contacted support I was basically accused of lying, and was told that my number is a temporary VOIP number. It took a day and a half of emails before someone finally reached out to me, by which point I had already gotten a loan elsewhere. When the app works, it works, but when it doesn't good luck getting it fixed when you need it.
Business response:
Good day OoWah! Could you please contact us at support@icash.ca so we can better understand your issue and how we can help resolve it? Thanks! iCASH Team
It's a hard to thing too set up account with I ccash
Business response:
Our customer experience team strives to maintain a high level of customer satisfaction. We’re sorry that things fell short in your recent experience with iCash. We would love the opportunity to discuss with you further & one of our specialists will contact you shortly.
Would appreciate if VoIP numbers were allowed to be used and if Koho was accepted as a bank.
Business response:
Thank you for your feedback and review. Unfortunately, you do need a valid working cell phone in order to be eligible for a loan with us. Also, KOHO is not supported by our data provider, you will not be able to finish your application. The bank verification is required to complete your application. We sincerely apologize for the inconvenience.
Does what it says, but watch out if you're late on a payment they won't let you know until 4 days later..... I had to pay 121 dollars interest, so keep a close eye if you want to borrow money from them or they will jack that measly 121 you owe to 221!
Business response:
We are sorry to hear that your experience with our company did not meet your expectations. Please note that iCash is a licensed lender and has to conform to the regulations. We would love the opportunity to discuss this with you further. Please reach out to us at support@icash.ca.
Bank validation refuses to work. Ive tried 2 browsers and app for tangerine. You should have another way like sending information in.
Business response:
Thank you for your feedback and review, as it provides valuable insights that help us to continuously improve. Rest assured that we do everything we can on our side to make sure our services are fully functional all the time. We would love the opportunity to assist you further. Please reach out to us at support@icash.ca.
I ended up waiting 3hrs for the final step of review and got a callback the NEXT day, be prepared to wait! NOT as advertised!
Business response:
We apologize if you did not obtain a response in a timely manner. Most of the time you obtain your loan approbation immediately upon the end of the application and if your account goes under manual review, in a few hours only. Please reach out to us at support@icash.ca.
took 5 days to get my loan and it was less than what I asked for
Business response:
Hi, Leo. We are sorry that we were unable to meet your expectations. The approved loan amount is automatically calculated by our system. It takes into consideration your salary, special income, bill payments, just to name a few. We would love the opportunity to discuss this with you further & one of our specialists will contact you shortly.
Won't even respond. Extremely poor customer service. Would not recommend at all. I fear they might steal my banking info to sell it
Business response:
We apologize that we were unable to meet your expectations. Rest assured that iCash is a fully licensed and trusted lender. All of the information you enter in your application is 100% safe and secure and is never shared with any 3rd parties. We would love to discuss with you the situation. Please reach out to us at support@icash.ca.
Frequently asked questions about iCash.ca
How is iCash.ca rated?
iCash.ca has a 4.4 star rating with 12,149 reviews.
When is iCash.ca open?
iCash.ca is open now. It is open 24/7.