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Indy Roof & Restoration
- Roofing
- Indianapolis, IN
About this business
Location details
5240 Elmwood Ave, Indianapolis, IN, 46203, United States
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There is nothing good I can say about Indy Roofing. My house was damaged during a hail storm and from the first assignment to the first nail that started this project has been hell. I have not had anyone over seeing this project and yet problems developed constantly. Every phone call made; to every text message sent has been unanswered or not returned in a timely manner; and when it is returned, nothing goes as I am informed. Communication IS NOT a valuable asset to this company. No one seems to be on the same page abo... read more
Terrible service, dishonesty. No follow through on promises.
Business response:
We are sorry to hear about your experience. Please call is at 317-281-5672 to let us know more about it.
Contractor Indy roof hired to repair ceilings damaged during roof replacement came in demoed ceilings and hasnt been back in a week. Menawhile renters are displaced from home. No project management, no communications from Indy roof.
Poor project management. Rain ruined 4 ceilings during roof replacement and no one from Indy Roof is stepping up to manage their contractors who aren't showing up to get drywall repaired.
DO not work with this company. Their billing process is totally shady. They sent me an invoice marked FINAL. I paid it immediately. Then a week later, they sent me ANOTHER “final”invoice saying they had made a clerical error. When I hadn’t paid it within a week, they put a lien on my house. Terrible and unethical company.
Business response:
Hey Brad. Since you previously left us a 5 star review because our work was excellent, it is sad to us that it has changed to 1 star. Yes, we made a clerical error and under billed you the agreed upon amount. Then we immediately realized it and sent an invoice for the remaining amount that was paid by your insurance carrier and due to us for the excellent work we did. I know that you told our rep that you thought you got to keep that money and you were already planning on spending it so that must have been disappointing for ... read more
I had this company come out last October (2019) to inspect my roof. They said I had hail damage, and tarped off a portion of my roof that was damaged and leaking. They got my insurance involved and they denied the claim. Indy roof had me sign a "demand for appraisal" to have a 3rd party inspect and appeal the insurers denial. I've tried many, many times to get a hold of this Indy roof through FB, phone, text, voicemail, and email and no one has returned my messages in the past 9 months to see what is going on!! In January, M... read more
Business response:
Hey Christopher, I am really sorry about your experience. Unfortunately we did all we were able to do with the claim side of your file. After your insurance denied your claim and then the third party appraisers said they couldn't do anything with it due to the poor policy in place, there wasn't much else we could do from that side. We were able to verify that Mark did try and reach out in January but didn't make contact, so for that, we apologize. I understand you may have already fixed it, but if there is something we can d... read more
Frequently asked questions about Indy Roof & Restoration
How is Indy Roof & Restoration rated?
Indy Roof & Restoration has a 4.9 star rating with 2,335 reviews.
When is Indy Roof & Restoration open?
Indy Roof & Restoration is open now. It is open 24/7.