This profile has been claimed by the business owner or representative.
INFINITI of the Palm Beaches
- West Palm Beach, FL
About this business
Location details
3101 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"This is our 7th Infiniti and 4th with Shcumacher dealing..." This is our 7th Infiniti and 4th with Shcumacher dealing w/ Kingsley. I strongly recommend Infiniti & especially Kingsley @ Schumacher to anyone interested in Infiniti. Outstanding service & best price in South Florida by far. I live in Miami & would never shop elsewhere.
"Danny did a great job, He was friendly, honest and..." Danny did a great job, He was friendly, honest and extremely helpful. He made sure the service was completed in the time frame he gave me and he even went the extra mile by helping me find a part I needed.
"Danny was extremely helpful and friendly. He made the..." Danny was extremely helpful and friendly. He made the price for the 30k service less painful and made sure my vehicle was clean and serviced correctly.
"Good service, knowledge and courtesy of both vendors. I..." Good service, knowledge and courtesy of both vendors. I was very please with the price and monthly payments. I also purchased the hazzard and maintance warranty that will give me a little more peace of mine. Thanks
"Jerry was very helpful and made the buying experince..." Jerry was very helpful and made the buying experince painless. I met the service department and they also were very pleasant and helpful. I look forward to bringing in my car for service in the future
"Bill is honest and very attentive. He goes out of his way..." Bill is honest and very attentive. He goes out of his way to satisfy me. I trust him and has proven that he services my car to the fullest.
The Worst Experience with the Service Department. Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically requested tires with a manufacturing date of 2024 or at most late 2023. Instead, they installed old stock tires from mid-2022 meaning that the tires are already 2 years old while their lifespan (keeping proper traction) is only 4 years. The service advisor (and assistant manager) Anthony, was not only extremely rude but also blatantl... read more
Business response:
Alisa, thank you for your comments regarding your recent visit to Infiniti of the Palm Beaches. We are sorry that we could not deliver the tires you requested with the DOT dates you expected. Our supplier is delivering the newest stock they have and for that reason we are sorry that we could not meet your expectations. We appreciate your feedback.
Manny seems like a nice guy but has no clue what he is selling. I wasted 2 days with this guy and purchased zero. But I get it cause I showed up at his office and the Manger never even came to introduce himself so the apple does not fall far from the tree. Stay away he was trying to sell me a car that the sticker was 36k and after being there for hours I look it up online and the real price was only 31k. I have purchased 10 cars in my lifetime and these people are the worst. His manager is Dan definitely stay away never even... read more
Business response:
Jojo, Thank you for your comments. Unfortunately, the car you picked out originally online was not the same as the car you chose once you got to the showroom. The year, make and model were different with less milage and different features. We regret we could not keep the pricing the same but even the slightest difference effects the pricing. Thank you, Schumacher Infiniti.
No thanks. Your management department was nonexistent from what I can tell and it had nothing to do with the sales price. I got sick and delayed the process for 2days and it seemed to really upset them.
Business response:
We are very sorry that your expectations were not met at Infiniti of the Palm Beaches. This truly is an exception, and we are known for taking ownership and we care deeply about our customers. We can't fix the past, but you have my commitment for improvement in the future, until then please accept my apologies.
Frequently asked questions about INFINITI of the Palm Beaches
How is INFINITI of the Palm Beaches rated?
INFINITI of the Palm Beaches has a 4.8 star rating with 3,562 reviews.
When is INFINITI of the Palm Beaches open?
INFINITI of the Palm Beaches is closed now. It will open at 8:30 a.m.