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INFINITI of the Palm Beaches
- West Palm Beach, FL
About this business
Location details
3101 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"Bill is honest and very attentive. He goes out of his way..." Bill is honest and very attentive. He goes out of his way to satisfy me. I trust him and has proven that he services my car to the fullest.
The Worst Experience with the Service Department. Avoid at All Costs! I recently had a nightmare experience with the service department while replacing tires on my Infiniti Q60RS. I specifically requested tires with a manufacturing date of 2024 or at most late 2023. Instead, they installed old stock tires from mid-2022 meaning that the tires are already 2 years old while their lifespan (keeping proper traction) is only 4 years. The service advisor (and assistant manager) Anthony, was not only extremely rude but also blatantl... read more
Business response:
Alisa, thank you for your comments regarding your recent visit to Infiniti of the Palm Beaches. We are sorry that we could not deliver the tires you requested with the DOT dates you expected. Our supplier is delivering the newest stock they have and for that reason we are sorry that we could not meet your expectations. We appreciate your feedback.
Manny seems like a nice guy but has no clue what he is selling. I wasted 2 days with this guy and purchased zero. But I get it cause I showed up at his office and the Manger never even came to introduce himself so the apple does not fall far from the tree. Stay away he was trying to sell me a car that the sticker was 36k and after being there for hours I look it up online and the real price was only 31k. I have purchased 10 cars in my lifetime and these people are the worst. His manager is Dan definitely stay away never even... read more
Business response:
Jojo, Thank you for your comments. Unfortunately, the car you picked out originally online was not the same as the car you chose once you got to the showroom. The year, make and model were different with less milage and different features. We regret we could not keep the pricing the same but even the slightest difference effects the pricing. Thank you, Schumacher Infiniti.
No thanks. Your management department was nonexistent from what I can tell and it had nothing to do with the sales price. I got sick and delayed the process for 2days and it seemed to really upset them.
Business response:
We are very sorry that your expectations were not met at Infiniti of the Palm Beaches. This truly is an exception, and we are known for taking ownership and we care deeply about our customers. We can't fix the past, but you have my commitment for improvement in the future, until then please accept my apologies.
Worst customer service ever! ! I had an appointment for an oil change and tire rotation with Danny at 1 ge said it would be ready by 2:15 I get there and it hadn’t even been serviced!! No phone call letting me know they weee backed up!! That was just a slap in my face!! I drive out there expecting service and got nothing except here are your keys sorry! They wanted to give me a car which would not have helped as I worked the next day and didn’t have the time nor did I want to have to drive all the way back there again! It wa... read more
Business response:
Cheri, thank you for your feedback. We are sorry that your experience at Schumacher Infiniti of the Palm Beaches didn't quite match your expectations. I assure you that all the vehicles in service are taken in order of their appointments, due to the volume this may take additional time which we are truly sorry for any inconvenience. Sincerely Customer Experience Manager
We put GPS on our Infiniti for my wife’s safety. Beige leaving it at dealership of Palm Beaches I filled up the tank. Got back 3/4 empty. I checked the GPS and mileage. We dropped it off( look at the receipt)22754 and picked it up at 22989. The dealership guy in charge of our car is Anthony. The car was taken north of the dealership overnight to a resident and driven extensively hard and fast 90+MPH many times. One errand ran in the car was a FedEx package. We called the location and said Anthony was there at 8:14am dropping... read more
Business response:
Thank you for your comments, please feel free to reach out to our Service Director at Infiniti to discuss your concerns.
I leased the 2019 QX 50 I love the car but the dealership is garbage. They have zero customer service once the car deal is complete! They will not go above and beyond at all to help the customers! They already made their money off you! They sell products to protect my car and the dealership does not honor it for th stepsister! I purchased theses packages and gives me nothing but problems when repairs are needed also when I bring my car in for service for many items I’ve been told sorry we just can’t figure it out! I have a s... read more
Business response:
Hi Bronx Girl, we will be in touch, sorry we have not met your expectations.
"Danny Solorzano in the Service Dept. is the only reason I..." Danny Solorzano in the Service Dept. is the only reason I have returned to the dealership, as my sales experience was a nightmare and the Finance Department rep tricked me into buying an extended warranty that took me 3 months to get a refund.
Business response:
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
"delivery knowledge poor" I have leased two cars from this auto dealership in the past 3 years. On both occasions I was disappointed with the process of delivery of the auto. The first time the sales person didn't take the time to explain the car thoroughly and left the dealership not knowing how the gadgets work. Recently, I worked with Richard C, and although he was very nice he didn't have much knowledge about the technology aspects of the car, such as Apple play, where are the locations of the USB, etc. I did't even rece... read more
Business response:
Charlie, thank you so much for your feedback. I apologize for any inconvenience that you incurred. Please contact me at your earliest convenience so I can address your concerns as soon as possible. Our goal at Schumacher Automotive is to provide an excellent customer experience. Regards, Daniela Customer experience Manager 561-656-5003
Frequently asked questions about INFINITI of the Palm Beaches
How is INFINITI of the Palm Beaches rated?
INFINITI of the Palm Beaches has a 4.8 star rating with 3,577 reviews.
When is INFINITI of the Palm Beaches open?
INFINITI of the Palm Beaches is open now. It will close at 8:00 p.m.