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INFINITI of the Palm Beaches
- West Palm Beach, FL
About this business
Location details
3101 Okeechobee Blvd, West Palm Beach, FL, 33409, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
"worst customer service ever.." Raisa was great to deal with had deal finalized all was perfect, till CORY the devil salesman killed the deal by being rude, very disrespectful to me and wife, very unprofessional wouldn't deal with that dealer ever again...………..
Business response:
Thank you so much for your feedback. I apologize for any inconvenience that you incurred. Our goal at Schumacher Automotive is to provide an excellent customer experience. Please contact me at your earliest convenience so I can address your concerns as soon as possible. Regards, Daniela Customer experience Manager 561-656-5003
"Worst dealer ever! " We bought an Infiniti QX56 2013 (for my parents elderly people) the salesman called “Max” was rude ! He don’t let us to check carefully the suv, after 5 hours we got the suv with our dp any dealer can get our business (11k) he says the suv pass all The test trough Infiniti “standards”, next day the liftgate wont work! They check the car and find out a bad actuator, back home and the suv still have the same problem! How a suv PASSED all The Infiniti rigorous test now after hours I bought it the liftgate ... read more
Business response:
Thank you for taking the time to share your experience with us. I have looked into your situation and have been made aware that you have since received copies of your repair order documentation and have received explanation of the details. If there is anything I may assist with, please contact me directly. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Awful service" I had really bad experience with their service. The technician guy told me that I have to replace the active cruise control sonar for 3000$ to fix parking cameras. Me: "Okay, but what if it would not help to fix the issue with cameras". Him: "Then we replace something else." I would strongly recommend Infiniti to replace this guy instead of my sonar and refund me $350. BTW Danny was really nice, he is a great service manager and this review is not about him!
Business response:
Thank you for taking the time to share your comments, Vito. We appreciate you and your business. Has your issues since been resolved? Please contact me directly if I may assist in any way. If you need any further assistance, please do not hesitate to contact us. Cortnie Aponte, Customer Experience Representative 561-656-5003
"Mari made it happen!" Just leased a 2018 QX60 from Infiniti of the Palm Beaches and their rep Mari Guitterez did a thoroughly professional job from the buying process right through delivery. If you’re looking for an Infiniti in South Florida you won’t do better then contacting Mari.
Business response:
Ron, thank you for taking the time to provide this excellent review. I am glad that you had a great experience with Mari, who is truly an asset to our team. If you need any further assistance, please do not hesitate to contact us. Lisa Parker, Director of Customer Relations 561-253-6229
"Condescending and rude" Went for service on my Infiniti to discuss some common issues. He immediately told me they would take too long to look into it and there was no loaner car. Ok, well what about the other issue with my battery? Before he even took it to get tested, Danny launches into how much it would cost to replace, prorate, installation, etc, etc. Speaking to me in a rude and condecending tone. It was clear, he had no interest in helping me or making a sale. All of this, after having me wait 15 minutes past my appo... read more
"service department not capable of fixing dan steering issue " Bought my Q70 Infinity 2 years ago and it has been in the service department several times due to a dangerous steering issue. At first, they try to say that there is no problem but most of the time they try different repairs to fix the erratic steering with none of them working. The car is hard to drive because sometimes it pulls hard to the left, sometimes the right, and sometimes just slips all over. When braking to approach a red light, the wheel turns in eith... read more
"Nice car - bad service. " Buy elsewhere! This is the least accommodating service center I have ever dealt with. They do not return phone calls. They don't accommodate your needs. They make recall appointments without consulting you. They don't respond to letters addressed to the owner. This is not my first Infiniti and it may not be my last, but I will definitely never buy from them again and by association any Shumacher dealership.
"Typical Sales Scheme" Avoid this dealership! JP the GM of this dealership is a prime example of an individual who has a skill set of flipping burgers for McDonalds, but kissed up to make his way up as a GM. Horrible customer service, does not know anything about the cars that he sells, and he is the most arrogant individual I ever dealt with. I was getting a steal on one of their cars. I walked out just because I do not want too give this dealership a ounce of business. Needless to say, Delray Infiniti has captured my inter... read more
Business response:
Hi Saaliksiddiqi, I am sorry to hear about your poor experience. We don't take these reviews lightly, if we could be of further assistance to you please do not hesitate to call at 561-253-6361. Thank you for your feedback.
"STAY AWAY FORM SERVICE DEPARTMENT " So today My wife took our 2013 Infiniti M37 to the dealership today for a simple issue that I have already diagnosed using professional equiptment ( I am a Mechanic) . We decided to take the car to the dealership because it is still under factory warranty. When we purchased the car, it also came with additional warranty through a 3rd party. Our issue was an airbag light that stays on and a sunload sensor. Our estimated cost just for a dianosis would cost $231. Prior to the visit to the de... read more
Frequently asked questions about INFINITI of the Palm Beaches
How is INFINITI of the Palm Beaches rated?
INFINITI of the Palm Beaches has a 4.8 star rating with 3,577 reviews.
When is INFINITI of the Palm Beaches open?
INFINITI of the Palm Beaches is closed now. It will open at 8:30 a.m.