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iStorage
- Self Storage
- El Dorado Hills, CA
About this business
Location details
5110 Hillsdale Cir, El Dorado Hills, CA, 95762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I rented a uhaul from them today, and they were amazing! I had to change my reservation, and it wasn't an issue. The staff was warm and helpful. Definitely recommend for anyone needing to rent a uhaul! Thanks again ladies!
Very clean, secure facility. The staff was friendly, especially Sean. The day we moved our stuff in, he was working alone and there were several people there as soon as the place opened. He did his best to work as fast as he could, he even ran up the hill to checkout the U-Haul for us. Make sure you set up autopay, because there's no real easy way to pay your bill. Setting up an online account is tricky, and there's a fee for paying your bill over the phone. Overall, I had a good experience here and would recommend it.
I used this place to store the overflow of my garage. Great prices and friendly staff. Clean and safe. Thank you for helping me!
I've had a great experience storing my furniture here. The employees are friendly and helpful, and the move in/out process is straightforward and easy. I recently called them because it's time for me to move my stuff out and Sean was very friendly and explained the process to me. If I ever need to use a storage facility again I will do it here. 5 stars!
I have been at this location for almost 3 years with my limousine buisness and a few months back they got a new manager Sean, who is very hands on and always available. Just the other day I seen him cleaning the indoor boat and car storage area, he is always doing something on the property to keep it clean or improve. We have are Limousine run day and night and k owing Sean is always walking the area, cleaning, managing, and Awsome customer service, makes me feel I have made the right choice is istorage. Thank you Sean fo... read more
We rented a storage unit here with IStorage. Sean, the manager that moved us in was amazing and answered all of our questions very patiently. The entire process was smooth and painfree. We highly recommend IStorage. The facility was very clean and staff knowledgeable.
Business response:
Hello Linda, I am glad that Sean was able to assist you with your storage needs, and thank you for the great rating. If we can help you anymore, please let us know!
This is by far the cleanest, best managed storage facility I have ever used any where in the country. The staff here are friendly, knowledgable, and always willing to work with you to help determine the right fit for your needs. I have been a bit if a problem child with them due to my needs but they handle my needs without so much as a frown. Highly recommended!
Business response:
Hi Lance, My name is Jay and thank you for your kind words. We work hard to find the right people to manager our properties and your experience with them only shows how dedicated and talented they really are. I am happy to hear they they helped you out, and no worries, your probably not as much a problem child as you think. If there is ever anything I can do to help you please reach out to me. I can be reached directly at 256-309-0086
What a bunch of crooks! I rented a storage room from them for $171. After just three months in a 30 day notice certified letter they increased my rental with a whopping 30% increase to $239. I telephoned for an explanation of this ridiculous price hike and was told that market demand governs what price they choose to set. Imagine a 30% price increase every 90 days determined at there will? That is a rate of 120% in one year. Highway robbery! I asked if l could pay a year in advance to control my costs as l am a senior? They ... read more
Business response:
We apologize for falling short of your expectations, Tim. We understand how frustrating an unexpected price increase can be, especially on a fixed income, and we take your concerns seriously. A 30% rental rate increase is a significant change, and your feelings about it are completely valid. We are sorry that the explanation you received when you called did not provide the clarity or reassurance you deserved, and that the option to pay in advance was not available to you. If you would like to discuss this further, one of o... read more
Hate to have to write this update. However, after Emily left the message under my last post I did contact them. They responded to the initial email and asked for the unit number and other basic information. After this information was given I stopped receiving communication. I continue to email and call daily and get no response. Seems to me that the company wants to put forth the appearance of good customer service, but when it comes down to it they do not care to actually serve their customers. Also, according t... read more
Business response:
We are disappointed to hear about your experience, Mackenzie. What you have described — the break-in of your storage unit, the individual found living on the premises, the concerns about unit security, and the response you received from staff — is deeply concerning and falls far short of the standards we expect. We sincerely apologize for the distress this situation has caused you. The loss of your belongings, combined with feeling dismissed and unsupported, is not something anyone should experience. We take matters of secu... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.5 star rating with 315 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.