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iStorage
- Self Storage
- El Dorado Hills, CA
About this business
Location details
5110 Hillsdale Cir, El Dorado Hills, CA, 95762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
I am honestly surprised that the owner of this storage unit would even continue to employ Bree. There have been countless times where I myself, and other customers, have been denied access to use the bathroom facilities on the premise that they have not been sanitized. If these issues with sanitation continue, I will have to report it to the Better Business Bureau as a violation of the COVID guidelines as they are not keeping up with the sanitization of the facilities. I think any other customer would agree with me in saying... read more
This place is a sham. They give you a fair rate to get you moved in and in a short a few months they raise your rent. They don't even wait until a year has gone by to do that. At the same time they have lower rates for the same size units to get others moved in while they increase your rate knowing it is going to be hard to move things out of the storage unit. Really a bad business practice for sure. I would look elsewhere and find out upfront on when rent increase will come. Another thing, customer service at corporat... read more
New Manager "Bree" - Terrible Customer service. I've had my vehicle broken into on multiple occasions. Had the gas siphoned out. Had glass broken. The last one, someone removed the Catalytic converter from my truck stored there. The Security there is Nonexistant. Bree has not responded to my phone calls to review the video. My guess is that it's not working. The previous Manager was much more professional and helpful. I just moved over to Life Storage. Excellent Customer Services, Excellent Security. Much nic... read more
Business response:
Hello Jimmy, we are sorry to hear that you had a repeated problem while renting with us, and sorrier still to hear that you have left for a competitor. We always strive to provide our customers the best value possible for storage, and it is clear based upon your experience that we failed in that goal. We will take your feedback to further improve the service that we offer, we appreciate the insight you provided. If there is anything else we could have done to improve your experience, please let us know by reaching us at feed... read more
The on-site managers are great! The place is very clean and feels very safe, even in the dead of night. Just got a 12% rent increase with 30-days' notice. I am very very disappointed; what a turn-off!!!
Business response:
Hello Marie, we are sorry to hear about your experience while renting from us. To continue to provide the highest quality service, we must from time to time increase rates, but this is always done with the utmost care and consideration. If there is anything else that we could do to help, please reach out to us at feedback@istorage.com. We would love to hear from you. Sincerely, The iStorage Team
I have rented here for over 2.5 years. Each year my rent goes up by $30.00. They use to have several carts to move your items, but now they are broken and don't work or missing completely. They don't have AC only swamp coolers the don't work on the second floor when its over 100 degrees out. So paying for clement control is useless!!! Thankfully I'm moving out soon.
Business response:
Hi Tammie , the staff at iStorage Desert Hot Springs take our reviews very seriously and we appreciate you taking the time to share your concerns with us. It is thanks to feedback like yours that we can tackle issues that may impact our most valuable asset; our customers. I have sent your comments regarding facility issues to the management at iStorage Desert Hot Springs for review. We look forward to serving you in the future. If there is anything more we can do to improve your experience please email us at info@istorage.co... read more
We chose this facility because they were climate controlled. When we took some items to the unit at 6 AM, it was 70 degrees outside and 85-90 degrees inside. The next day at 5 PM, the facility was well over 100 degrees inside. When we asked why this was, the manager told us that it was because we had a second floor unit and the she could give us a until in the first floor. When we told her that it wasn't just the second floor, that the entire facility had no A/C, she finally admitted the ac was broken. When asked when it wou... read more
My storage was broken into at this facility and it has been a nightmare Shawn the manager is a patronizing jerkey who won't lift a finger to help he has treated me as a suspect and has been stone walling any questions I ask
Business response:
Hello Ben, My name is Judy. When an unfortunate event such as this happens, a police report is required to be filled out by the tenant in order for the claims process to begin. The manager cannot file a report for you. Please contact the facility directly, or I would be happy to go over the procedure with you if you want to give me a call at 330-492-0955 x2.
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.5 star rating with 311 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.