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iStorage
- Self Storage
- El Dorado Hills, CA
About this business
Location details
5110 Hillsdale Cir, El Dorado Hills, CA, 95762, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Nothing but terrible things to say about this place. Where do I even start? Our storage unit was broken into sometime in the last week. When the sheriff came they found a man LIVING in the unit across from ours. They ultimately arrested him, (not for the theft of our items) but did not find our items. When we confronted the manager about this the following day she was aware that he was living there and tapping into the electricity. Her comment was something to the effect of, "well he's been in and out of jail, so we have ... read more
Business response:
We are disappointed to hear about your experience, Mackenzie. What you have described — the break-in of your storage unit, the individual found living on the premises, the concerns about unit security, and the response you received from staff — is deeply concerning and falls far short of the standards we expect. We sincerely apologize for the distress this situation has caused you. The loss of your belongings, combined with feeling dismissed and unsupported, is not something anyone should experience. We take matters of secu... read more
Stay far away from this nightmare. I had two units (3 at one point) while we were building a house. It was great at first and then ownership/management changed. the owners were never there during posted hours and they let their elevator permit expire and the elevators were down for several weeks. No other way to access the upstairs. We couldn't move out and then they charged us for the next month. I was told it would be refunded, but it wasn't. They never answer the phones and every time I call and finally get someone ... read more
Seems to have recently switched management. Facility and bathrooms are FILTHY. Got charged a $40 late fee after they changed the online payments system and the new one didn't work. They are raising prices. Wouldn't use again. Arrived with my movers to empty my second floor unit to find that ALL ELEVATORS ARE DOWN and there was no notice sent to customers so that we could reschedule movers. This place is a complete disgrace.
This place has gone downhill over the last year. Our biggest frustration is the elevators have been down for two weeks and we can't access our second story unit unless there is an employee on site. There is never an employee on site so we can't get in. Nobody will answer our calls. The facility has been so dirty lately, along with their restrooms. Movers have left trash in the hallways and the staff has not cleaned it up. It's not the staff's fault that the movers left trash, but it is their responsibility to keep the place ... read more
I'm including my original review here to highlight the downward trajectory this facility is on. Enjoy: September 2021: These people are really great. They are really friendly and accommodating. Brie got me into a unit and back on my way lickety-split. Very clean facility. Very reasonably priced. 10/10 would recommend. edit 4/2023: this place has gone down the shitter. Used to be the absolute best facility I'd ever been to or rented space from. Those days are long gone. Management appears to be a revolving door of see-you-... read more
I've been here for several years! I've never seen a business go through so many different managers and employees in my life! They suck you in with a free month and low monthly payment then raise it fast and don't stop! i have two units a medium and a large and I'm now paying for both over 650 dollars! mom looking now to move. They do not care how long you've been there paying every single month. I would not recommend. I'm so tired how much and often they raise the rent! And for what? No upgrades extremely dirty floo... read more
NOT SAFE, do not store your things here. Management does not care about the security of its customers or things. The contract clearly states that you cannot use this facility as a living space. Yet there are "customers" who appear to be living there and they harass the other customers. I used this storage space for over a year and I no longer feel safe there due to the unsavory characters who may or may not be living there because they harass me.
Like many others, I am having refund difficulties with this company. The facility is ok, on the expensive side but ok, but customer service is nonexistent, both on the local sie and corporate side. I have repeatedly reached out to both and received no resolution. It is very clear that they have been paid twice, this has been admitted by them, yet no reversal of the charge. I suppose legal action is my next step. If anyone else out there has had similar issues I would be happy to include you in litigation.
I rarely leave reviews or ratings good or bad but I have to make an exception in this case. I would recommend using EXTREME CAUTION when renting a storage space from this facility. Upon downsizing from a larger storage space to a smaller one, my credit card, the card on file, was charged triple the amount due, even though a new card was provided and also charged. They have, in effect, charged my family four times the normal space rent and have refused to refund my card. Actually to be exactly correct, they have not out righ... read more
Frequently asked questions about iStorage
How is iStorage rated?
iStorage has a 4.5 star rating with 315 reviews.
When is iStorage open?
iStorage is open now. It will close at 10:00 p.m.