iStorage

Richard X 

on BBB

6 months ago

They are charging people ***** late fees. This should not happen. A lock down of entrance should suffice. 

Maria F 

on BBB

6 months ago

Extra Space Storage I rent a storage unit by Feb 2024 with a low rate $25, within 3 months by May 2024 there was a price increase over $50. I called to complaint to the location manager which she agree to lower to $42. Today 2/16/2025 I have received a rate change note that my monthly payment will be $78 plus tax. This is outrageous.!!! Price has gone up by 300% this is price gouging. 

Hailey D 

on BBB

7 months ago

Uses bait-and-switch business practices to trap people with higher rental payments than initially agreed to. Nearly doubled my rent for my 4th month and notified me via what looked like junk mail. Failed to notify me via email, which has been the main source of communication between this company and myself. Did not sign agreement acknowledging potential for rental increases. 

Jessica B 

on BBB

7 months ago

I rented at $72/month in August 2024 and pre-paid 4 months. In January I saw they were now charging me $155/month. I contacted them and they said they had increased the monthly charge based on the market rate, and that since I was month-to-month they had the right to do so, and had sent me a notification of the rate change by **** in November. I never received it. I reached out and they wouldn't budge, and were rude. *****! 

Melva W 

on BBB

7 months ago

Price hike after only 90 days of storage to almost double the amount 

larry s 

on BBB

8 months ago

Avoid ALL Extra Space Storage Locations at all cost. They use bait and switch tatics. For a few months your rent will be the same the will have a very high increase due to "market conditions". Meanwhile unrented units are still listed at your low rate. Nothing but a con. 

Misty S 

on BBB

8 months ago

Extremely Disappointed with Unfair Pricing Practices I have been a loyal customer of ******************** at ********************************************************************************************, but my recent experience has left me feeling undervalued and frustrated. My monthly rent for Unit 4049 was abruptly increased from $187 to $267a staggering 43% hikewithout the courtesy of a ***** day notice. After reaching out to express my concerns, I was offered a token adjustment to $239, which still feels unjust when iden... read more

Nancy D. 

on BBB

8 months ago

Extra Space Storage will rip you off right in front of your face. You sign up then 3 months later they are charging you more which includes their fees of mandatory insurance even if you are insured by homeowners and taxes and service which what is service. Locking people out because of raised rates without notice that people cant afford. Try to call corporate and the call goes back to employees that have no authority over rates. The corporate office hides behind their employees. The employees are great but raising rates afte... read more

Miss J. 

on BBB

8 months ago

****** ********* at the ********************************* was absolutely HORRIBLE; I never any correspondence such, Leases, Rates, Monthly Statements or policies; everything is verbal as she does what she wants to do with your account!Also, a customer is suppose to receive monthly text messages; I have not received a text message in 90 days; not to mention they were not consecutive in the past months from March - September Not to mention, **** called me with alarming information stating there is an Auction scheduled on Decem... read more