iStorage

Craig K 

on BBB

2 years ago

Lack of security at ******************************* Many tenants being stolen from. I lost most of my possessions recently. Extra Space Storage at said location about to receive negative publicity in local media. 

Scott A 

on BBB

2 years ago

We rented a 10 x 20 unit and after 4 hours and 5 people working filled it to 80% capacity on a Thursday. On Saturaday we go back with a few more items we had left to move and the roll up/down breaks and would not close. I went get the manager and he's like yeah its broke. So me and one friend have to move entire unit's contents down the hall by ourselves which took forever. Then it made me late to return the ***** truck which costs me another $100 more! The manager siad he would call and ask to throw in a free month for my t... read more

Cy K 

on BBB

2 years ago

im a appalled . they raised my fee without notice, and then when I went online saw that they were charging me 195 a month but online it was 55 a month? When I called to complain and said that they were scamming me I was SCREAMED at by a new manager who said he was brought in bc the location was having complaints. No kidding ...so poorly run and robbery! Then he told me he was not able to honor the rate but oh wait a minute ...he could but I had to move units...1 unit down bc he was unable to change my rate without me moving ... read more

Vidal M. 

on BBB

2 years ago

In Dec 2022, Life Storage acquired a property from ***** ******* **** 5500 FT. Rd. Chantilly, VA 20121. Both companies stop sending TEXT which is what most customers like me rely on. On January 01, 2023, I couldn’t pay EXTRA STORAGE online. EXTRA STORAGE failed to send the regular notification to pay via text, failed to post an announcement on their website of the change of ownership, and most customer couldn't make the payment online on January 01, 2023 or after. I called Extra Storage again about Jan 8, since they were clo... read more

Heidi C 

on BBB

2 years ago

I would like to give Life Storage a 0 because half of my unit has been cleaned out! I recommend u never get a storage unit unless u can use ur own lock!!! 

Anne O. 

on BBB

2 years ago

I have had a unit in the North Aurora facility for a year and have had no problems until recently. One evening at around 830pm, my daughter and I were accessing our unit to take out Christmas decorations and a car drove in very fast with a woman in her 20's being very loud and she parked where we were parked. She did not access a unit and she was acting very strange so we decided to leave and come back the next morning, when we did, the girl was still there car parked in the same spot sleeping in her car. We also noticed the... read more

Rayna S 

on BBB

2 years ago

The price for the **** storage unit I rented was $114. There were no complaints, until I visited my unit to check on my belongings and they were covered in dirt and grime from the ceiling. I immediately wondered why I'm paying $114 to have dirt tossed over my couches and mattresses?Now using the New Year as an excuse, they're raising the price of my unit to $166. There's no other reason for it other than greed. If Extra Space Storage wants to call itself a storage facility, then it should have the decency to keep its custome... read more

Bo M 

on BBB

2 years ago

From top to bottom this organization is poorly managed and entirely unprofessional. I hope the entire company goes under. Maybe they can sell off their phones and computers they’re incapable of using to pay their staff they can’t keep. 

SAMONE M 

on BBB

2 years ago

Please for your own safety and peace go somewhere else. They are eager to take your unit ND belongings regardless of how long you've had space and no matter WHAT caused the set back. I'll be moving out soon.