iStorage

Jason K 

on BBB

2 years ago

I signed a month-to-month contract (the only option available) for $73 per month. Less than four months later, they did a price increase to reflect "market conditions." The amount of the increase? $159 per month - MORE THAN DOUBLE the contract price. This is classic "bait-and-switch" pricing. Lure you in with a fair price and, after the customer has undergone the hassle of moving their stuff into the unit, the company then jacks the price, hoping the customer will just pay it instead of having to move everything out only a f... read more

Christina O 

on BBB

2 years ago

I think they arbitrarily raise the rate! Raised my rate twice in less than a year! They sent an email saying “in accordance with your rental agreement…..” which is that they must give 30 day notice to raise the rate. I want to know if it’s by individual or whole facility rate change. They are not clear. It’s disappointing that they let people put their stuff in storage and then the arbitrarily raise the rates on them! In my opinion - it’s predatory! 

Gina A 

on BBB

2 years ago

I think this particular location on South Congress likes to rip people off lies about move out date and charges additional fees. The corporate company refuses to do anything about it says that even though they share the name they are independent from the corporation. When renting from this location get absolutely everything in writing even though David, the manager seems to be very kind he will stab you in the back as quick as he can. He will drag his feet and giving you answers that you ask for more than a week at a time ju... read more

Matt E 

on BBB

2 years ago

Beware of working with this business. When I signed up I was unaware their lease terms are month to month and this allows them to arbitrarily raise their prices quite significantly. My rate was raised from $123 to $237 and they simply notified me via postcard without reason. This is roughly a 100% increase month over month after my belongings were all jampacked into one of their units.Their business model is predatory and I strongly discourage anyone from doing business with this organization. I will be reporting to BBB as w... read more

ANIKA C 

on BBB

2 years ago

My unit had the lock cut for no reason my bill was paid .I have spoken to several people asking why my lock was cut and put inside my unit this particular location is shady the guy at the front desk just lied right to my face when he said he would check the cameras too see if he seen anything. I asked who else works here he said him for the most part??????? anyways I took my things and moved them and still don't know if anything is missing or what he took since he's the only one that works there on top of my lock was cut wit... read more

Nadine R 

on BBB

2 years ago

I am so very disappointed. Last month, after using this facility for almost 2 years, I noticed my unit had been broken into and good chunk of my items were missing. The lock was not cut and I’m sure it was picked. When I brought this up the lady at the front desk she did not admit there had been any break ins recently. I wasn’t even notified that there had been a break in. Even worse, the insurance company they use denied my claim because I couldn’t prove someone stole my items. Overall, I wouldn’t suggest storing your items... read more

Kimberly A 

on BBB

2 years ago

Bad business. Never stepped foot on to the property but got charged full amount and refused to be given a refund. Pitiful! I could understand a partial refund, but none at all?!? Rip off. Better Business Bureau was contacted and corporate. Im disgusted at the lack of customer service there was and denying you have information for corporate that I have to ****** it. Well it wasnt hard to do and I hope you lose your job. You dont deserve to be in customer service being as rude as you were! Never go to ********* ************* l... read more

Raquel B 

on BBB

2 years ago

I’ve been using this storage for 4 months and I’ve never had any issues until I had the displeasure of dealing with Michael Williams. I typically deal with Tracy and she is very polite and is willing to help without any opposition. However, Michael on the other hand is unfriendly, rude, and makes things difficult for no apparent reason. He claims he’s following “rules” when he denied me information and hung up on me when I was talking to him on the phone. After dealing with him I’ve thought of removing my stuff from the stor... read more

Colleen S 

on BBB

2 years ago

The people that work at this facility are incompetent. They have been charging us for their insurance monthly without our knowledge. When we got the unit we provided a copy of our renters insurance. The employee apparently put both of our policies on just the one unit instead of both units and did not notify us that one of the units shoe=we’d no insurance which is incorrect. We contacted them and they were very rude stating there was nothing they could do but transfer the correct policy to the correct storage unit. We asked ... read more