iStorage

Chris C 

on BBB

2 years ago

If you don’t mind LS raising the rent by 20% after 2 months then the place is ok - Thornton, CO. They have the ability to raise your rent at anytime with 30 days notice which is standard in the industry. However, the 20% increase is unreasonable and overpriced compared to the market. They bank on you not wanting to move all your stuff. We needed a second unit and the pattern repeated itself. Well, we didn’t stick around to see if they would change the rent again after another couple of months. They completely lost my trust a... read more

ROBIN A 

on BBB

2 years ago

This is for Extra Space Storage at **** ****, *************************. We had our RV stored here and numerous times the security gates were not working, so ***** stayed open most of the time. Several times we saw evidence that other RVs had been tampered with and we reported it to management. Recently our RV was broken into, damaged and much of the contents were stolen. It appeared that whoever did it spent some time there. We had a police officer come to do a report. The officer investigating the incident stated he contac... read more

John M 

on BBB

2 years ago

Dear Better Business Bureau,Are the headquarters of Extra Space storage aware that their properties at *********************************************************************** and ******************************************************* are managed on property by the Preponderance of the Aryan ******** That's dangerous. The ***************** police where we live have had their firearms and ammunition seized and confiscated by the ****** Police and fired one of their officers who are all members of the Preponderance of the Arya... read more

Ly L 

on BBB

2 years ago

This review is of facility management practices not the facility itself.I visited this facility in ************ in person and was shown several climate controlled units at a price of $165 - $180 range and was told I could book in person or online.Later that evening I booked a climate control unit online at a rate of $114, much cheaper than the in person rate and received an email confirming my lease. After reviewing the email confirmation I noticed the unit came back as a non climate control unit. Not what I selected online ... read more

Mercedes T. 

on BBB

3 years ago

On 08/30/2022, I reserved and paid in full for 2-10x30 units (to a “start-up date”for September 1, 2022 and to vacate on September 10, 2022) to place my belongings into until my apartment was ready for move-in date on September 10, 2022. When myself and my hired movers brought the first load to the storage unit on September 1, 2022 (one of the movers stated that I only needed one 10x30 unit. So I went into the facility and canceled one 10x30 unit for a refund, the refund (I was told was put through on September 1, September ... read more

Patrick O 

on BBB

3 years ago

I have the same complaints as many of the people here, as well as some additional ones. My wife and I rented a 10x10 unit 5 months ago for $183 / month (that price included insurance). Three months in we got a letter telling us that the price was going up to $240 / month. With insurance, it came to $263 / month. This is a ****% increase in less than 4 months. From the complaints below, it looks like this is their standard business practice. Two months ago, we got a call from them telling them that our unit had been broken in... read more

Eric V 

on BBB

3 years ago

I rented a 10 x 10 unit on June 6, 2022 at $100 a month plus taxes and fees they told me it will come to $109 a month which was a lie it was $124 a month. So I ask them is this price going to change and they told me no it wouldnt so starting my fourth month I get a bill for $209 a month and I call because I think its a mixup and they said they sent me a letter telling me about the increase which they never did and that my rent shouldnt of jumped $85 in one month so were gonna cut it in half for you to increase avoid $40 more... read more