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Jennifer Collins (NMLS #2055831)
- Mortgage Lenders
- Roseville, CA
About this business
Element Mortgage, a division of American Pacific Mortgage Corporation NMLS #1850 : Licensed by the Department of Business Oversight Under the California Residential Mortgage Act. Equal Housing Opportunity. Years of helping families obtain their dreams of home ownership under a parent company, we built a brand that resonates our true core culture. We took everything we learned from a combined 70 years of experience, kept the high level of quality, added a new perspective, and created Element Mortgage. We are Unlocking the Hum... read more
Location details
1741 East Roseville Parkway, Suite 300, Roseville, CA, 95661.0, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Jennifer was above and beyond what we could’ve expected! The process was smooth from beginning to end. She ensured any questions we had were answered before we even had to ask. Everything was always done in timely manner. Customer service was exceptional. Highly recommend Jennifer and element mortgage!!
Business response:
Dear Aimee, Thank you so much for your kind words and for taking the time to share your experience in working with me and my team at Element Mortgage! We're thrilled to hear that you felt we went above and beyond to make your mortgage process smooth and hassle-free. Delivering exceptional customer service and ensuring all questions are addressed promptly is always our goal. I greatly appreciate your high recommendation of myself and Element Mortgage. If you or anyone you know ever needs assistance with mortgage services, p... read more
Jennifer Collins was outstanding! She walked us through every step and was always available to answer questions. I highly recommend her and Element Mortgage!
Business response:
Hi Brendan, Thank you so much for your kind words and for taking the time to share your experience in working with me and my team at Element Mortgage. We're thrilled to hear that we provided exceptional service and guided you through every step of the process. I know moving here from out of state can be a lot, and I'm so grateful to have had the opportunity to work with you and provide you with the financing you were looking for to purchase your new home! I greatly appreciate your recommendation and will be sure to pass yo... read more
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Business response:
Thank you Lori for the 5+ Star review!!! Cheers:)
Jennifer was an outstanding agent . She was patient , explained the process and we moved along and was always positive. I would recommend her to anyone and would of course use her and her team again in a instant!
Business response:
Dear Darrell and Synithia, Thank you so much for taking the time to write such a positive review about your experience in working with me and my team! I am thrilled to hear that I provided outstanding service and guidance throughout the process. It's wonderful to know that you felt I was patient, explained everything clearly, and maintained a positive attitude. I am grateful for your recommendation and it would be my honor and pleasure to assist you again in the future. Word-of-mouth referrals are invaluable to me, and I'... read more
Jennifer was great. She answered all of our questions and made us feel comfortable. Thank you! We have our house now , God is Good
Business response:
Thank you so much for your kind words, Andrea. I really enjoyed working with you and Mark, and I appreciate you taking the time to share your experience with me. Enjoy your next chapter in your beautiful new home. If you or anyone you know, ever need anything, I am always happy to help and thank you in advance for any and all referrals. Blessings to you and your family, Jennifer Collins
Jennifer was a pleasure to work with. She kept me in the loop, kept everything moving with the loan and made sure it closed on time.
Business response:
Thank you so much Richard for taking the time to share your experience with me. It was a joy to work with you and I am excited for you and your beautiful family to make lots of memories in your new vacation home! If you or anyone you know, ever need anything, I am always happy to help and thank you in advance for any and all referrals. Blessings to you and your family, Jennifer Collins
Overall, our loan went through smoothly and Jennifer put in a lot of time to help us have pre-approval statements right when we needed them to make offers on homes quickly. Jennifer was available on phone, text, or the Element Mortgage app, which made keeping track of where we were in the home-buying process very transparent. There was a big miscommunication that would certainly prevent us from working with this mortgage company again or recommending to anyone else. I'm hoping this was just a unique-to-us experience and not ... read more
Business response:
Dear Stephanie, thank you for sharing your feedback. I am sorry your experience did not match your expectations. It was a unique situation, and very uncommon circumstance. Every client of ours is important to us and we strive for 5 star service every time, doing our best to make sure our clients have a positive home buying experience. Communication, and transparency are our core values, and if something is needed to be made right, we make sure to do whatever it takes to take care of our valued clients and do the right thing... read more
Jennifer was in constant contact with me (agent) and my clients throughout the entire process. I always knew where we were in each stage and she was quick to communicate all aspects of progress made. She went above and beyond in making sure the financing worked in the client's best interest. She is reliable and I would not hesitate to work with her again!
Business response:
Thank you so much Janay for your kind words and taking the time to leave me a review. You are such a great real estate agent, and more importantly, a wonderful person! It was a pleasure working with you and I thank you for all your communication and hard work. It was a delight to see how much you care for and take care of your clients. Your spirit and kindness shines through! I look forward to the opportunity to work with you again. Wishing you and your family many blessings and success. Cheers to you!
Great! Good correspondence. Kept me in the loop the whole way. Thanks
Business response:
Aben, thank you for taking the time to leave me a review about your wonderful experience in working with me! I really enjoyed working with you and truly appreciated your cool, calm demeanor the whole way through! I am very happy for you and your family to start your new chapter in your beautiful home. Hope you are all well and enjoying your summer! Blessings to you and your family.
Frequently asked questions about Jennifer Collins (NMLS #2055831)
How is Jennifer Collins (NMLS #2055831) rated?
Jennifer Collins (NMLS #2055831) has a 5 star rating with 68 reviews.
When is Jennifer Collins (NMLS #2055831) open?
Jennifer Collins (NMLS #2055831) is closed now. It will open at 9:00 a.m.