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JOEY DTLA
- Restaurants
- Los Angeles, CA
About this business
Location details
700 W 7th St, Ste S430, Los Angeles, CA, 90017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
My experience wasn’t that bad I expected better. My guest didn’t have the best experience experience either.
I love Joey’s but the hostess last night almost ruined the evening with her attitude and lack of urgency for her job if I have a reservation at 10:30 why am I being sat til almost 11 apart from that I let her know I’m getting a drink from the bar while we wait for our table and when I come back to wait with my drink in front of her after I’d say 15 min of being at the bar wondering if my table is finally ready she just stares at me I asked a manger if my table would be ready soon when she tells me I’m marked down as sat alre... read more
Not the best service We got appetizers with no plates Wrong drinks And long waiting even tho there was no one there Seen people Get their food and drinks before us even though we were there way before new arriving clients
Didn’t validate my dining card said they don’t accept it and they had horrible service they bounced me twice to two different tables and switched my waiter and took 25 min to place an order from when I sat down .
Business response:
Hi Julissa, Thank you for taking the time to share your feedback. We’re truly sorry that your experience did not meet expectations. We also apologize for any confusion regarding dining card validation and regret that this was not communicated clearly at the time. I have shared your comments with our team so we can address both service flow and communication moving forward. We would appreciate the opportunity to learn more and make this right. Please feel free to contact me directly so we can follow up with you personally.... read more
Our food was cold. 3 over priced steak dinners were all cold. I asked for the manager and her whole demeanor was screaming “What do you want me to do about it?” She didn’t apologize until we pointed out that she never apologized. The steaks were hot but the vegetables were still cold on the second plate. They took the meals off our bill, but the manager never came back to check on us.
Business response:
Hi Tanya, Thank you for taking the time to leave us this review. I am terribly sorry that our team and manager lacked genuine warmth and care. This is something I take very seriously and would like to make this experience up to you. I will be sending you a separate email so we can figure out a time to invite you back and continue this conversation. Clayton Favela Generla Manager
The energy in the restaurant is outstanding, however, even with a reservation, after being sited at our table it took over 15 minutes for anyone to come over and take our order; then they forgot to filter the drinks we ordered and got them one at a time (weird). Then our food order took over 1 hour which after many attempts to get an update on where our order was in the system, never had them return and let us know. Even when it arrived, some items were cold already and had to return some it and see if we could get at least ... read more
Service was worst I’ve had there. But I am assuming now that we had an overwhelmed rookie waiter.
Business response:
Hi Ryan, Thank you for taking the time to leave this review and alert us of the service you received. I will be having a personal follow up with the server directly. I would love for the opportunity to make this experience up to you and show you that this isn't a normal occurrence and we are listening to our guests. I will be sending you an email directly so we may set up a future visit to join us and have a make up experience. I hope you have a happy holiday season and I look forward to chatting more. Warmest, Clayton Favel... read more
Chaos and no explanation. It felt unorganized. It’s the holidays so I get it but just no leadership on the floor.
Appetizers and drinks were ok. Service was slow and inattentive. Entrees were mediocre, and steak was undercooked. Would not recommend.
Business response:
Hi Hazem, I am so terribly sorry to see that we missed the mark on service and the food left you feeling underwhelmed. It is reviews like yours that help us grown and learn from, so I would love to connect and hear more about your experience and hopefully gain back your trust in allowing us to make it up to you. I am going to reach out and send you a follow up email as well. Clayton Favela General Manager
Frequently asked questions about JOEY DTLA
How is JOEY DTLA rated?
JOEY DTLA has a 4.7 star rating with 5,388 reviews.
When is JOEY DTLA open?
JOEY DTLA is closed now. It will open at 11:00 a.m.