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JOEY DTLA
- Restaurants
- Los Angeles, CA
About this business
Location details
700 W 7th St, Ste S430, Los Angeles, CA, 90017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
I waited 40 minutes for my reserved table to be cleaned.
I waited 40 minutes for my reserved table to be cleaned.
I’ve ate at Joey’s multiple times and have yet to receive lousy customer service but on this day it was simply horrible. We should have left but stayed as we were starving. It was truly a regrettable experience considering how much I raved about the restaurant, my friends were gravely disappointed and so was I especially because I was celebrating my birthday. I won’t be recommending this place anymore just because of the service we experienced.
Hubby and I go to joeys quite often and don’t mind the craziness. It’s Friday in DTLA so we expect it to be loud and busy. Even with reservations, expect to wait 20-30 minutes to be seated. However, the food has gone downhill. Flavors were good. We ordered wings, sushi, gyoza, steak, shrimp, and ravioli. And every item that came out was either Luke warm or cold. Even the gyoza were hardened from getting cold. The wings were shriveled and dry as if they had been sitting underneath the heater. And out Main entrees were room te... read more
Really really really loud music. I had to yell to speak to my dinner guest. Reservations were 8 pm, got seated at 8:15. The kitchen is always great it’s more the service at joeys that need improvement
Business response:
We're really sorry to hear about your experience at JOEY DTLA. We always aim to deliver a great experience, and we're sorry that we fell short this time. We understand that the noise level was a bit too high, and we apologize for any inconvenience caused. We appreciate your feedback on the service and will certainly work on improving it. We hope you'll give us another chance to make your next visit a better one. -JOEY DTLA
Food was good server was good small portions for big prices and the aesthetic compared to other Joey locations is ran down
Business response:
Thanks for the feedback, Wahid! We're thrilled to hear you enjoyed our food and found our prices reasonable. We're sorry to hear that you found our aesthetic to be less impressive compared to other Joey locations. We appreciate your honest review and will definitely take it into consideration as we continually strive to improve our guests' experiences. We hope to see you again soon for a better experience! -JOEY DTLA
I will not be returning server needs more experience and better training
Business response:
Hello, My name is Clayton and I am the new General Manager for Joey DTLA. I am terribly sorry to see we fell short on your visit in January and I would love the opportunity to make this up to you and show you that I am listening and I never want anyone to feel that service so lacking they won't return. Please email me directly so I can continue this dialogue with you and hopefully gain back your trust to have another meal with us. Clayton.favela@joeyrestaurants.com Clayton Favela General Manager
The steak was cold and not seasoned. The potatoes are usually crispy but here lukewarm and soggy and the broccolini tasted burnt. The spicy passion fruit margarita was tasty but not spicy at all .
Business response:
Thanks for visiting us, Deshae. We're sorry to hear that your experience with our steak, potatoes, broccolini, and spicy passion fruit margarita didn't meet your expectations. We strive to provide our guests with flavorful dishes and it's clear we missed the mark this time. We appreciate your feedback and will certainly use it to improve. We hope you'll give JOEY DTLA another chance to impress you in the future.
Service was slow and not very attentive. Food was good but overpriced.
Business response:
Hello Leo, Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our food, but we're sorry to hear that you felt it was overpriced. We strive to provide a quality dining experience, and your comments help us to improve. We appreciate your comments on our service as well and will take them into consideration as we continue to improve. We hope to have the opportunity to serve you again and provide a better experience. We will reach out directly as well. Best regards, JOEY DTLA
Frequently asked questions about JOEY DTLA
How is JOEY DTLA rated?
JOEY DTLA has a 4.7 star rating with 5,388 reviews.
When is JOEY DTLA open?
JOEY DTLA is closed now. It will open at 11:00 a.m.