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JOEY DTLA
- Restaurants
- Los Angeles, CA
About this business
Location details
700 W 7th St, Ste S430, Los Angeles, CA, 90017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
This is my second time at this location service was regular food was okay but the thing I can not get over is how they let a man bring a dog in the restaurant and eat off the plates that us humans use that is the most disgusting thing I have ever witnessed and I really should report them to the health department. Everyone is not a dog person not only did the dog eat off the plate but also had his body on one of the plates while waitress and the person at the front turned a blind eye even when our table reported it. Most pets... read more
Business response:
Hi Tisha, We are terribly sorry to hear that this was the experience you were left with. We do not stand by service animals eating from our plates/dishes and typically always give a togo box for guests with service animals. However it seems this was missed and for that we are extremely sorry and will be having a communication with our team to ensure this is not missed again. We appreciate you bringing this to our attention so we may better address this with our team members. -Joey DTLA
Food was all cold. Nothing was warm everything was cold
Business response:
Hi Harut, We are terribly sorry to hear of your recent culinary experience with us. We would love the opportunity to welcome you back to show you a better overall experience. One of our managers will be reaching out to ensure we can set up another reservation to show you a better time. Thank you for taking the time to alert us of your food experience and we hope you'll consider coming back to try us again. -JOEY DTLA
Cool ambiance, Great food , but service was subpar
Business response:
We're thrilled to hear that you enjoyed our ambiance and food at JOEY DTLA. We're sorry to hear, however, that our service did not meet your expectations. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve. We hope to have the opportunity to serve you again in the future. -JOEY DTLA
I was recommended to taste the ravioli and the steak didn’t taste good at all. It also take over 30 minutes for us to receive our food! I was really disappointed! I don’t think I will come back here.
Business response:
Hello Jennifer, It's unfortunate to hear about your experience at JOEY DTLA. We value your input and will address the service issues you mentioned. Thank you for taking the time to provide feedback. Please feel free to reach out to me directly by email at thinesscott@joeyrestaurantscom or by phone at (509) 840-2666 to further discuss your experience with us. Warm Regards, Tiffany Hines-Scott Assistant General Manager
Food was overall very good. There were 6 of us and each enjoyed the plates plus appetizers. Service at this location is hit or miss. It is not consistent and on this visit it was sub par. No one working there seemed to want to be there. Not a smile from the bunch. Table were left un cleaned well after diners left. It wasn’t particularly busy and they seemed to have enough staff. It’s unfortunate. I do like the food.
Business response:
Hi Michael, Thank you for sharing your feedback. We’re happy to hear you enjoyed the food, but we’re disappointed to learn that the service didn’t meet expectations. Providing exceptional hospitality is our priority, and we regret that we missed the mark during your visit. We truly appreciate your continued support and would love the opportunity to welcome you back for a better experience. Please feel free to reach out to me directly at (509) 840-2666—I’d love to personally ensure your next visit is a great one. Warm regards... read more
Our experience was just ok. I have been to Joey manhattan beach, Newport, and DTLA and this unfortunately is my least favorite location. Our server checked in 2 times and I had to ask someone to call him over a few times. I ordered the steak and crab cake and the steak (filet mignon) and it was tough even though it was cooked medium. There were also really fatty pieces of tendon to where I couldn’t cut half the steak. The staff was great for taking care of it immediately, I was too weirded out to get the same thing so I just... read more
Business response:
Thanks for visiting us, Alyssab. We're sorry to hear that your experience at JOEY DTLA was just ok. We appreciate your feedback regarding the steak and crab cake, and we're glad our staff was attentive to your needs. We're thrilled you enjoyed our appetizers and will be sure to share your feedback about our service. We hope to have the chance to impress you in the future. -JOEY DTLA
Everything was slow and food came out lukewarm warm. Seemed like they needed more staff. Drinks were also slow to come out
Business response:
Hello, Your concerns are noted. We apologize for any inconvenience. Please feel free to reach out to me directly at thinesscott@joeyrestaurantscom to share any other feedback regarding your last visit. Warm regards, Tiffany Hines-Scott Guest Service Manager
Very different from Newport and Manhattan Beach. Also very loud crazy music. Poor service
Business response:
Hi Bob, Thank you for taking the time to leave us this review and for your honest feedback. I have recently taken over JOEY DTLA as the General Manager and I would love for the opportunity to invite you back and show you that this is not how I want any of our guests leaving and feeling about their experience with us. Please feel free to email me directly so I can continue this dialogue with you and hopefully gain the opportunity to invite you back. Clayton.favela@joeyrestaurants.com Clayton Favela General Manager
Waiter continuously rushed us - then Cleared plates before our client was finished eating! Very poor.
Business response:
Hi Kathleen, Thanks for visiting us. We're sorry to hear about your recent experience at JOEY DTLA. We strive to provide excellent service and it's clear we fell short. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide you with the high-quality service we're known for. We will reach out directly as well. Sincerely, JOEY DTLA
Frequently asked questions about JOEY DTLA
How is JOEY DTLA rated?
JOEY DTLA has a 4.7 star rating with 5,388 reviews.
When is JOEY DTLA open?
JOEY DTLA is closed now. It will open at 11:00 a.m.