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JOEY DTLA
- Restaurants
- Los Angeles, CA
About this business
Location details
700 W 7th St, Ste S430, Los Angeles, CA, 90017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Would have loved to give this restaurant a full 5 stars...1st time here. The staff was friendly, & both entrees were tasty, but....1) the dining room was understaffed, our wait person only made it back to our table when we asked for the bill. 2) Both entrees came out lukewarm, they had to redo the vegetables and one of the entrees. 3) The wine arrived late. 4) The re-done entree arrived 15 minutes later. 5) We never ordered dessert because by this time we were running late for our evening event. And...we came in the mid-afte... read more
Business response:
Hello Laura, We appreciate you taking the time to share your experience at JOEY DTLA. We're glad to hear that you found our staff friendly and enjoyed both the entrees, but disappointed that the rest of your experience didn't not match. We would love to have you back for another visit. I will reach out to you directly to arrange. Sincerely, Deni Kennedy Regional Manager
Great food. Great ambiance. The homelessness and drugs surrounding the location are pretty unsettling. And this was noon on a weekday.
Business response:
Thank you for sharing your feedback! We're thrilled to hear that you enjoyed the food and ambiance at our restaurant. We deeply understand how unsettling the surrounding environment can be, and we apologize for any discomfort you experienced during your visit. We take pride in our outstanding security team to ensure the safety of our staff and guests. We hope to have the pleasure to serve you once again. -JOEY DTLA
The cajun blackened chicken was not well-seasoned.
Business response:
Thanks for visiting us at JOEY DTLA. We're sorry to hear that our cajun blackened chicken didn't meet your expectations in terms of seasoning. We appreciate your feedback and will certainly look into this matter. We hope to have the opportunity to serve you again soon. I have messaged you privately as well. I hope to hear back from you. Deni Kennedy Regional Manager
We had a reservation for 2 and waited and hour for our table, which we understand because it was busy everywhere. Once seated it took 20 minutes for someone to come by and acknowledge us and then 25 more minutes to receive anything while other multiple people where seated and served within moments of getting seated. Once food was served that was good food nobody checked on us and once finished it took 15 more minutes to just pay our bill. This was the worst service I have ever had at a restaurant.
Even if you have a reservation they make you wait which is annoying. Food menu is limited.
Medium rare steaks are chewy! My appetizer plate was dirty. Saw the waiter twice, had to track him done. Been there done that. Not going back.
Business response:
Hi Wesley, We're really sorry to hear about your disappointing experience at JOEY DTLA. We take pride in our food and service, and it's clear we fell short during your visit. We're disappointed to hear about the issues you encountered with your steaks and the cleanliness of your appetizer plate. We appreciate your feedback and will use it to improve. We hope you'll reconsider and give us another chance to make it right. We have also reached out directly and hope to hear back. Sincerely, Deni Kennedy Regional Manager
Meh. I understand it was busy because of the parade DT and was trying to be understanding but was seated 30 min after reservation and spent 4 hours at the restaurant because of how slow service was. The hostess was really nice though and tried to keep a nice demeanor despite the chaos.
Business response:
Hi Christina, Thanks for the feedback. We're sorry to hear that your experience at JOEY DTLA was less than perfect. We apologize for the delay in seating and the slow service you experienced. We're glad to hear that our hostess was friendly and tried to maintain a good atmosphere despite the chaos. We appreciate your patience and understanding, and we hope to have the chance to serve you better in the future. JOEY DTLA
Bad service. Server didn’t check on our table without being called over. Server stood around and chatted with his colleagues. We were sharing all our food, and still had to ask for plates and serving spoons. Had to ask for more napkins. Drinks took too long. They weren’t even busy that night. Can’t say the food tasted great either.
Food was great,atmosphere good but noisy. Service was indifferent and not well trained.
Business response:
Thanks for visiting us. We're thrilled to hear that you enjoyed our food and atmosphere at JOEY DTLA. We apologize if you found our service to be indifferent. We're always aiming for excellence and your feedback helps us improve. We hope to welcome you back for a better experience next time. We will also reach out privately to see if we can make things right! Best regards, The Management Team
Frequently asked questions about JOEY DTLA
How is JOEY DTLA rated?
JOEY DTLA has a 4.7 star rating with 5,388 reviews.
When is JOEY DTLA open?
JOEY DTLA is closed now. It will open at 11:00 a.m.