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JOEY DTLA
- Restaurants
- Los Angeles, CA
About this business
Location details
700 W 7th St, Ste S430, Los Angeles, CA, 90017, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to 1:00 a.m. | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
Food and atmosphere were wonderful. Service left something to be desired. Only one person in our party was offered the complimentary champagne and we were constantly trying to flag our server down for service even though the restaurant was slow. Every time we ordered something, we had to stop her from walking away so that we could finish our order or ask a question. When we ordered a two glass wine carafe, it was brought out without glasses. When she decided it was time for the check, she literally didn’t even ask us if we w... read more
Business response:
Hi, Thank you for taking the time to share your experience at JOEY DTLA. We're thrilled to hear that you enjoyed our food and atmosphere. However, we're sorry to hear about the service you received. We understand how frustrating it can be to wait for service, especially when you're trying to enjoy your meal. We appreciate your feedback and will use it to improve our service. We hope to have the opportunity to serve you again and provide you with a more enjoyable experience. We will be reaching out directly as well. Thank you... read more
Food wasn’t great, had to wait 30 minutes for our reservation. Our server was wearing plastic gloves. We don’t have a great experience. Although I did have high expectations.
Business response:
Hi, We're sorry to hear that your experience at JOEY DTLA didn't meet your or our expectations. We strive to provide excellent service and it's clear we fell short during your visit. We also understand your concern about the wait time and the condition of our server. We will take your feedback into account as we continually work to improve. We hope you'll give us another chance to provide you with the great experience we're known for. We will also reach out directly. Thank you, JOEY DTLA
Manager was rude and dismissive to me and my guest
Business response:
Thanks for visiting us, David. We're truly sorry to hear about your experience. It's disappointing to know that you felt unwelcome and that our service did not meet your expectations. We value all our customers and your feedback is important to us. We will take your comments into consideration as we strive to improve. We hope you'll give JOEY DTLA another chance to serve you better in the future. I will reach out directly as well. Thank you, Tiffany Hines-Scott Guest Service Manager
I reserved a table for my boss and made sure his name was on the reservation, although it was made from my account—he is listed as one of my "diners" on OpenTable. When he arrived with his client, no reservation showed under his name, only my name on the reservation. I'm not sure if this is an issue with OpenTable or the restaurant, but this needs to be remedied.
Food always great, but they are notoriously know for “horrible pours “ on alcohol
Yelp had them at 4.3, but our food experience was more a 2.5. Two different sandwiches, Joey’s Steak, and Steak and Sushi. Best thing we had was the hummus and veg appetizer. Overall, our lunch was not worth it. Nice ambiance and decent service, but wouldn’t go back, :((
Business response:
Hello Laura, I am so sorry to hear that you did not enjoy your most recent experience. I am not Sure if this was your first visit with us, but I would hate for it to be your lasting impression. I have reached out to you directly and hopefully we can earn a second chance! Sincerely, Tiffany Hines-Scott Guest Service Manager
Even with reservations and arriving on time we waited about 20 minutes to be sat in what felt like a porch area. Our waiter was slow and inattentive. The food was cold. Overall we had a bad experience. I won’t be back.
Business response:
Hi Quanna, We're really sorry to hear about your disappointing experience at JOEY DTLA. It's clear we didn't meet your expectations on this occasion, and for that, we sincerely apologize. We take your feedback seriously and will work on improving our service and food quality. We hope you'll give us another chance to make it right in the future. We will reach out directly as well. Thank you, JOEY DTLA
Very loud. Hard to hear each other at the same table.
Business response:
Thanks for the review, Delphine! We're thrilled to hear you enjoyed your visit to JOEY DTLA. We're sorry to hear that the noise level was a bit high. We appreciate your patience and understanding. We're committed to providing the best dining experience possible, and your feedback helps us do just that. We hope to welcome you back soon! JOEY DTLA
Being seated was quick, we got our complimentary champagne & our waitress India took our order for appetizers and drinks and then went missing for 30-40 minutes. The appetizers was good drinks but the service was awful. I even asked someone else to take our order but no one ever came by. We left an our later and never got to order our main entrees or dessert. We didn’t get checked up on or anything. I wish we had a better experience.
Frequently asked questions about JOEY DTLA
How is JOEY DTLA rated?
JOEY DTLA has a 4.7 star rating with 5,388 reviews.
When is JOEY DTLA open?
JOEY DTLA is closed now. It will open at 11:00 a.m.