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JOEY Lansdowne
- Restaurants
- Ottawa, ON
About this business
Location details
825 Exhibition Way, Unit 103, Ottawa, ON, K1S 5J3, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to Midnight | |
| Tue | 11:00 a.m. to Midnight | |
| Wed | 11:00 a.m. to Midnight | |
| Thu | 11:00 a.m. to Midnight | |
| Fri | 11:00 a.m. to 1:00 a.m. | |
| Sat | 11:00 a.m. to 1:00 a.m. | |
| Sun | 11:00 a.m. to Midnight |
I booked a table for our anniversary and expected better service for such a special occasion. The food was great as always, but the service felt rushed and inattentive. The waiter never checked on us, and the bill was ready right after the main course even though we wanted dessert. Disappointingly, there was also no acknowledgment of our anniversary. Great food and good ambiance but I wouldn’t choose this place again for special occasions.
Business response:
We apologize for falling short on your anniversary celebration. Thank you for bringing this to our attention. We would appreciate the opportunity to learn more about your visit and make things right. Please feel free to reach out to cassidy.winn@joeyrestaurants.com JOEY Lansdowne
We booked for a bday and the staff, despite being aware did nothing. Our reservation was mixed up and they brought the wrong drink twice. The service was very slow as well. We brought a group of 7 and were left disappointed.
Business response:
We take your feedback seriously. We apologize for the mix-up with your reservation and the slow service you experienced. Please feel free to reach out to us through cassidy.winn@joeyrestaurants.com to discuss this further. JOEY Lansdowne
Ribeye steak was overcooked and chewy, peach Bellini was completely liquid because the machine was overworked, service was ok but very slow because they were busy that day. Not a great experience.
Business response:
Hi Allie, We are so sorry that we fell short on an exceptional experience for you. We take feedback very seriously and genuinely want to thank you for bringing this to our attention. If you could email me at the email provided in the private message, I would like to discuss this further. I look forward to hearing from you soon, JOEY Lansdowne Team
Unfortunately, this was not a good experience for dinner service. While I have enjoyed bar service here before this was my first dinner here. I was surprised by receiving dirty side dishes for apps, having to ask twice for cutlery to eat our apps and staff not knowing the difference between broccoli vs broccolini being served with a sirloin. I was expecting a high end restaurant, sadly this dining experience was disappointing. Great happy hour but that’s all I would come back here for in the future.
Business response:
Hi , We are so sorry that we fell short on an exceptional experience for you. We take feedback very seriously and genuinely want to thank you for bringing this to our attention. If you could email me at the email provided in the private message, I would like to discuss this further. I look forward to hearing from you soon, JOEY Lansdowne Team
The waiter could not keep up with our orders as we were 5 of us, he mixed up the cakes at the end and then told one of our guests that the cake would be free and it wasn't really. My cake arrived on my son dish and then it spilled over as well. My steak I ordered was chopped up in a sauce and I wanted a whole steak. However, even though this happened overall was a great night. He did his best, was just too bad that my biday cake arrived on the same dish as my son donuts.
Business response:
Hi, Thank you for taking the time to leave your review! We rely on reviews like yours to keep raising our standards. If there is any other feedback you can provide, please email me at the email provided in the private reply. We would love the opportunity to turn that 4 star into a 5 star! I look forward to hearing from you soon, JOEY Lansdowne Team
Had issues with the orders on our table. It was a big table. 2 people didn’t get there supper, waited over 25 minute.
Frequently asked questions about JOEY Lansdowne
How is JOEY Lansdowne rated?
JOEY Lansdowne has a 4.7 star rating with 12,787 reviews.
When is JOEY Lansdowne open?
JOEY Lansdowne is open now. It will close tomorrow at 12:00 a.m.