JOEY Sherway

Business response:

Hi Fionna, Thank you so much for your wonderful review! We’re thrilled to hear that we’ve become your go-to spot for hosting out-of-town visitors. Consistency in both food quality and service is something we take great pride in, and we’re so glad to know we’ve met your expectations. We look forward to welcoming you and your guests back again soon! Rubina Bedi Guest Service Manager, JOEY Sherway 

Business response:

Hi Mary Lynn, Thank you for your kind words! We’re so happy to hear that you continue to enjoy our food and the service from our friendly and accommodating staff. We also truly appreciate your feedback regarding the noise level. We understand how important it is to have a comfortable dining atmosphere, and we will definitely take your comments into consideration as we look for ways to improve. We hope to have the opportunity to welcome you back for another great experience soon! Rubina Bedi Guest Service Manager, JOEY Sherwa... read more

Business response:

Hi Vernon, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the ambiance and had a great time with friends. Bert will be so happy to hear your kind words — he truly goes above and beyond for our guests, and we're so glad he helped make your lunch special, especially with the retirement donut plate! We’ll be sure to pass along your thanks to him. We look forward to welcoming you back soon for another fun and memorable experience! Rubina Bedi Guest Service Manager, JOEY Sherway 

Business response:

Hi Jed, Thank you so much for your wonderful feedback! We’re thrilled to hear that both the steak and wild cod hit the mark, and we’ll be sure to pass along your kind words to our chefs. We are also delighted to hear that Emmerly provided great service, even on a busy night! We’ll make sure to share your compliments with her. We truly appreciate your support and hope to welcome you back soon for another amazing dining experience! Rubina Bedi Guest Service Manager, JOEY Sherway 

Business response:

Hi Paul, Thank you so much for your wonderful feedback! We’re so happy to hear that the complimentary birthday cake was a special surprise for your daughter. It’s always our pleasure to help celebrate such important moments, and we’re thrilled that we could be part of her special day. We hope to have the opportunity to welcome you all back again soon! Rubina Bedi Guest Service Manager, JOEY Sherway 

Business response:

Hi David, Thank you for your kind words! We’re so glad to hear you enjoyed both the food and service during your visit. We agree—our guests’ support means the world to us, and we're thrilled to have such a great community of diners. We look forward to welcoming you back again soon for another great experience at JOEY Sherway! Rubina Bedi Guest Service Manager, JOEY Sherway 

Business response:

Hi Sabrina, Thank you for sharing your feedback with us. It’s disappointing to hear that your calls weren’t answered, and we can understand how frustrating that must have been. We also apologize for not meeting your expectations with the birthday dessert, particularly with the candle and the charge for both desserts. This is definitely not the experience we aim to provide, and we’ll make sure to address this with our team to ensure better communication and consistency in the future. Thank you again for bringing this to our a... read more

Business response:

Hi Janice, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience didn’t meet expectations. We understand how frustrating it can be when there are issues with service, timing, and food portions, and we sincerely apologize for any inconvenience this caused during your visit. We’ll be sure to address these concerns with our team to make sure we’re delivering both great food and attentive service. I would love the opportunity to discuss your experience further, please feel free to reach me d... read more