Johnson Fitness & Wellness Store

Carole L 

on BBB

7 months ago

Andrew gave us fantastic customer service. He was extremely knowledgeable and helpful in every way. We were extremely impressed with his wide range of knowledge and information, courtesy, and willingness to help us in any way possible. 

Deb B 

on BBB

a year ago

Jacob at *********** ** answered all my questions, looked for discounts, and offered his expertise after the sale. Truly a good guy with a great heart, who backs is products. Check there first, you’ll be pleasantly surprised what they offer for less than big box imitators. 

craig t 

on BBB

a year ago

I have had a positive experience so far. I worked with Barry and he was communicative and knowledgeable. Delivery was faster than predicted. The reviews are surprising. 

SABRA P 

on BBB

a year ago

This massager is hands down the best massager I have ever used. My sister has one and told me to try it. I tried the massager and I couldnt believe the amazing technique this massager uses to loosen my tight muscles. I thought I had died and gone to heaven. I dont just use it on my neck, I use it all the way down my back. The muscles in my neck are very tight, this massager works miracles. Amazing product!! It is designed with comfortable arm holders to allow you to still use your hands while you get a massage. The massager ... read more

Jennifer H 

on BBB

a month ago

We bought a piece of pricey Bowflex equipment- and the extended warranty to cover it. Johnson Fitness and Wellness bought Bowflex and we were on back order for a part- now they are saying they will not honor the warranty- we've been waiting almost a year for the part and they refuse to pay the buyout for the extended warranty. For a company that claims to care about the planet- they sure are missing the mark. Absolutely abhorrent customer service and business practices. 

Robert M 

on BBB

9 months ago

Sent a Bowflex part back to Johnson Fitness. Called customer service over 10 times. Received email from Dawn J with nothing but loop hoes to jump to get a $100.00 refund. I wrote a bad review about their customer service and Dawn J sent me an email if I change my review to satisfactory, they will waive the 20% stocking fee. Is that how to get stars for good customer service? I tracked the item (UPS) and it was delivered to the facility 30 days ago. Now, I get another email from Dawn J, they need my tracking number because th... read more

Steve W 

on BBB

10 months ago

Purchased a Matrix elliptical prior to the pandemic, when the screen failed I called the company, spoke to Gary, who stated the screens are outdated and I would have to purchase a new one, which he stated would most likely cost only about $800, well Gary was wrong and a new screen would cost about as much as I paid for the elliptical. The unit was less than two years old when this occurred, went to the store several times and was told I'd be better off purchasing a new unit, to which I responded with a negative comment. I'm ... read more

Carlton G 

on BBB

a year ago

Johnson Fitness and specifically Matrix is basically selling expensive JUNK that doesn't work. Don't overpay for this **** I have purchased (2) expensive top end stationary bikes and both have needed constant repair. And complaints are no use. Matrix must have the worst quality control of any fitness equipment manufacturer. 

Yas F 

on BBB

a year ago

I would strongly recommend against purchasing from this company. A non-functioning elliptical (the resistance was not working, which is the whole point of an elliptical) was left in my home (incorrectly installed and then not tested by the installers) and it took me 10 days and around 30 phone calls to have the issue addressed. The sales supervisor Steven with whom I spoke for a $200 delivery fee refund was rude and disingenuous, boasting that refunds are at his absolute discretion and that he would not issue one. He said th... read more