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Johnson Fitness & Wellness Store
- Fitness/Exercise Equipment
- Edina, MN
About this business
Location details
7441 France Avenue, Edina, MN, 55435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Horizon Fitness EX59 Elliptical stopped working after fewer than 20 uses, I would like my $600 back, but JOHNSON FITNESS Does not answer their phone or e-mail.
Business response:
Johnson Health Tech greatly appreciates customers who take the time to share their experiences with us. First, I would like to apologize for the issues you mentioned having with your Horizon Fitness EX59 Elliptical Trainer and for the apparent difficulty you have had trying to contact us for support. Since you provided an email address, one of our customer support representatives sent an email to you on 10/6/2020, but we have not yet received a response. We would be happy to resolve the matter, so please call us at the numbe... read more
The running belt on our treadmill has broken and we need to order a replacement part. My husband started calling their Parts Dept in early June but never received a response. After he gave up in frustration, I started calling but was never able to get through. Several times my call was just dropped after a long hold. So I started emailing their office on 6/29/2020. Attached to my first email Is a photo of the sticker on the machine showing the serial number. I asked them to please let me know which replacement belt I need to... read more
Business response:
Thank you for the feedback. Johnson Health Tech is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. First, I would like to apologize for the difficulties you have had attempting to contact us for support. Unfortunately, based on the limited information provided in your review, I was unable to find a file for you in our database. However, since you provided an email address, I will ask our Direct Sales team to follow up with you as quickly as possible to help... read more
I purchase a Matrix Rower 2 years ago and had problems with their display back light. This went on for a few months before the back light and display stopped working. It turns out that they have a bad design in the electronics and it kills the lithium Ion Battery, so the put a limited 1 year warranty on the battery, saying it's a wearable item. Yet the Schaumburg store told me it was covered under the 3 years warranty. DO NOT BUY FROM JONSON FITNESS & WELLNESS IF YOU EXPECT good & honest support without being misinformed by ... read more
Business response:
Thank you for the feedback. Johnson Health Tech is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. First, I would like to apologize that you had an issue with your Matrix Rower fitness machine. Please note that the lithium ion battery used in this machine is considered a wear item that will eventually need to be replaced. The unit was purchased over two years ago and the battery has a one-year warranty, which is why you were initially told by our customer s... read more
On August 25, we purchased a massage chair and a hand held Hyper Volt massager from Will at the San Diego home show. As a good sales person, he offered the stars and the moon for the chair where we decided on the floor model for a reduced price. The Hyper Volt was promised to be shipped to us later in the week. Our instruction was to call the store the following week to arrange for delivery. I did as instructed and I asked that the Hyper Volt be brought with the chair to avoid shipping charges for the company. After a week o... read more
Business response:
Thank you for the feedback. Johnson Fitness and Wellness is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. First, I would like to apologize for the difficulty you had with the initial delivery of your massage chair. Delivery personnel are often not authorized or equipped to assemble/disassemble the products they deliver, which was likely the reason they could not bring it into your room of choice, since it would not fit through the doorway. However, I agre... read more
Frequently asked questions about Johnson Fitness & Wellness Store
How is Johnson Fitness & Wellness Store rated?
Johnson Fitness & Wellness Store has a 3.2 star rating with 108 reviews.
When is Johnson Fitness & Wellness Store open?
Johnson Fitness & Wellness Store is closed now. It will open at 10:00 a.m.