Johnson Fitness & Wellness Store

Jennifer H 

on BBB

10 months ago

We bought a piece of pricey Bowflex equipment- and the extended warranty to cover it. Johnson Fitness and Wellness bought Bowflex and we were on back order for a part- now they are saying they will not honor the warranty- we've been waiting almost a year for the part and they refuse to pay the buyout for the extended warranty. For a company that claims to care about the planet- they sure are missing the mark. Absolutely abhorrent customer service and business practices. 

Robert M 

on BBB

a year ago

Sent a Bowflex part back to Johnson Fitness. Called customer service over 10 times. Received email from Dawn J with nothing but loop hoes to jump to get a $100.00 refund. I wrote a bad review about their customer service and Dawn J sent me an email if I change my review to satisfactory, they will waive the 20% stocking fee. Is that how to get stars for good customer service? I tracked the item (UPS) and it was delivered to the facility 30 days ago. Now, I get another email from Dawn J, they need my tracking number because th... read more

Steve W 

on BBB

a year ago

Purchased a Matrix elliptical prior to the pandemic, when the screen failed I called the company, spoke to Gary, who stated the screens are outdated and I would have to purchase a new one, which he stated would most likely cost only about $800, well Gary was wrong and a new screen would cost about as much as I paid for the elliptical. The unit was less than two years old when this occurred, went to the store several times and was told I'd be better off purchasing a new unit, to which I responded with a negative comment. I'm ... read more

Carlton G 

on BBB

a year ago

Johnson Fitness and specifically Matrix is basically selling expensive JUNK that doesn't work. Don't overpay for this **** I have purchased (2) expensive top end stationary bikes and both have needed constant repair. And complaints are no use. Matrix must have the worst quality control of any fitness equipment manufacturer. 

Yas F 

on BBB

2 years ago

I would strongly recommend against purchasing from this company. A non-functioning elliptical (the resistance was not working, which is the whole point of an elliptical) was left in my home (incorrectly installed and then not tested by the installers) and it took me 10 days and around 30 phone calls to have the issue addressed. The sales supervisor Steven with whom I spoke for a $200 delivery fee refund was rude and disingenuous, boasting that refunds are at his absolute discretion and that he would not issue one. He said th... read more

Danielle N 

on BBB

2 years ago

The treadmill I bought has an issue where it stops, accelerates and slows randomly. The company put out a recall offering to update the software but this didnt fix the problem for many of us. The product is faulty by their own admission and they will not replace the machine. 

Charles K 

on BBB

2 years ago

Treadmill squeaked on install. Tried to get tech out for months and still never sent one out and now outside of warranty. 

Matt W 

on BBB

2 years ago

I bought a CXC Indoor Training Cycle with a CXC LCD Console for $3,044 for my wife for Christmas 2023. The bike is well made but the console is mediocre at best. It displays pedal RPM and heart rate but does not show bike speed as virtually all exercise bikes do. The representatives at Johnson Fitness inform me that no other console works with this bike. It would cost me a 25 percent restocking fee (~$760) to return it, so that's not a realistic option. 

Jason R 

on BBB

2 years ago

I am shocked at the level of rudeness and unfriendliness I encountered from this business. All i did was email them to introduce myself and inquire about becoming a vendor. ****, a manager from the ******* location, responded to the email telling me not to email again because theyre not interested in my product and its spam that clogs their inbox. I literally wrote them 1 email and i was very polite and respectful. How is that spam? And how is a first time vendor supposed to know where to apply. This was a really ugly experi... read more