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Johnson Fitness & Wellness Store
- Fitness/Exercise Equipment
- Edina, MN
About this business
Location details
7441 France Avenue, Edina, MN, 55435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Johnson Fitness and specifically Matrix is basically selling expensive JUNK that doesn't work. Don't overpay for this **** I have purchased (2) expensive top end stationary bikes and both have needed constant repair. And complaints are no use. Matrix must have the worst quality control of any fitness equipment manufacturer.
Business response:
Thank you for the review. Johnson Fitness and Wellness is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. Please let us know if we can assist you in the future with your fitness/wellness needs. Thank you!
I would strongly recommend against purchasing from this company. A non-functioning elliptical (the resistance was not working, which is the whole point of an elliptical) was left in my home (incorrectly installed and then not tested by the installers) and it took me 10 days and around 30 phone calls to have the issue addressed. The sales supervisor Steven with whom I spoke for a $200 delivery fee refund was rude and disingenuous, boasting that refunds are at his absolute discretion and that he would not issue one. He said th... read more
The treadmill I bought has an issue where it stops, accelerates and slows randomly. The company put out a recall offering to update the software but this didnt fix the problem for many of us. The product is faulty by their own admission and they will not replace the machine.
Business response:
Thank you for the feedback. Johnson Fitness and Wellness is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. I passed this note along to the appropriate team and I see they have been assisting you. On behalf of Johnson, I would like to apologize for any inconvenience this created. Please let us know if we can assist you in the future with your fitness/wellness needs. Thank you!
Treadmill squeaked on install. Tried to get tech out for months and still never sent one out and now outside of warranty.
Business response:
Thank you for the feedback. Johnson Fitness and Wellness is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. First, I would like to apologize for the difficulty you had with the initial squeaking of your treadmill. I passed this note along to the appropriate team and I see they have been assisting you. On behalf of Johnson, I would like to apologize for any inconvenience this created. Please let us know if we can assist you in the future with your fitness/we... read more
I bought a CXC Indoor Training Cycle with a CXC LCD Console for $3,044 for my wife for Christmas 2023. The bike is well made but the console is mediocre at best. It displays pedal RPM and heart rate but does not show bike speed as virtually all exercise bikes do. The representatives at Johnson Fitness inform me that no other console works with this bike. It would cost me a 25 percent restocking fee (~$760) to return it, so that's not a realistic option.
Business response:
Thank you for the honest and prompt feedback. Per the local district manager, we have been advised that the store is working directly with you to resolve this complaint. On behalf of Johnson, I would like to apologize for any inconvenience related to the purchase of the cycle. Please let us know if we can assist you in the future with your fitness/wellness needs. Thank you!
I am shocked at the level of rudeness and unfriendliness I encountered from this business. All i did was email them to introduce myself and inquire about becoming a vendor. ****, a manager from the ******* location, responded to the email telling me not to email again because theyre not interested in my product and its spam that clogs their inbox. I literally wrote them 1 email and i was very polite and respectful. How is that spam? And how is a first time vendor supposed to know where to apply. This was a really ugly experi... read more
Business response:
Hello *****,We appreciate the time you took to get in touch with us. As mentioned on the phone, I did pass along your contact information to the correct department and they will be in touch if this product is possibly something that fits with our brand and business model.On behalf of Johnson *********************************************** we wish you the best!
I bought an A30 Elliptical machine from Johnson Fitness. The salesperson was good and the delivery was prompt close to the date promised. The heart-rate monitor on the machine did not work properly. I did get a service tech to come out, but the repair was not effective. I am still waiting for a return of a service tech to repair or replace the heart rate sensor. To be fair, other than the heart rate sensor, the machine works well. However, when paying this amount of money, $3500, one expects that everything on the machine wi... read more
Business response:
Thank you for the feedback. Johnson Fitness and Wellness greatly appreciates customers who take the time to share their experiences with **. First, I would like to thank you for your compliments on the sales and delivery process. We appreciate it!Secondly, I would like to apologize that your heart-rate monitor was not working correctly. I have checked our records and see that a dispatch has been issued to a local technician. They will be reaching out to your directly to schedule *********** appointment. On behalf of Johnson ... read more
I thought I’d share this about My experience with JOHNSON FITNESS… I highly suggest you avoid Johnson Fitness stores and fitness Equipment as a whole. I don’t suggest you buy anything manufactured by them under any other names such as “Matrix” (there many other brand names that are Johnson items when you “look under the hood”). They ABSOLUTELY DO NOT STAND BY THE PRODUCTS THEY MANUFACTURE AND SELL! This has been my experience as I have been in a battle with them for over a year regarding a piece of equipment that has not wor... read more
I ordered an Echelon Stride treadmill and paid $200 for full delivery and installation. Delivery guys show up, and told me the order was drop off only. In the end, after telling me I would have to sort it out with the company and that they would not be compensated for the service if they did it, they got the treadmill out of the box and took the box away. I completed installation and set up because I did not think it would be fair to allow them to do any more work that they would not be compensated for. I sent an email to th... read more
Business response:
Thank you for the feedback. Johnson Fitness and Wellness is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. First, I would like to apologize for the difficulty you had with the initial delivery and assembly of your treadmill. We have spoken with the store manager at this location and if any further action is needed, they will reach out to you. On behalf of Johnson, I would like to apologize for any inconvenience related to the purchase and delivery of the t... read more
Frequently asked questions about Johnson Fitness & Wellness Store
How is Johnson Fitness & Wellness Store rated?
Johnson Fitness & Wellness Store has a 3.2 star rating with 108 reviews.
When is Johnson Fitness & Wellness Store open?
Johnson Fitness & Wellness Store is closed now. It will open at 10:00 a.m.