Johnson Fitness & Wellness Store

3.2

Fitness/Exercise Equipment
Edina, MN

About this business

Consumer Goods Fitness/Exercise Equipment

Location details

7441 France Avenue, Edina, MN, 55435, United States

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Weekday	Schedule	Status
Mon	10:00 a.m. to 7:00 p.m.
Tue	10:00 a.m. to 7:00 p.m.
Wed	10:00 a.m. to 7:00 p.m.
Thu	10:00 a.m. to 7:00 p.m.
Fri	10:00 a.m. to 7:00 p.m.
Sat	10:00 a.m. to 6:00 p.m.
Sun	11:00 a.m. to 5:00 p.m.

3.2113 reviews

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Robert B

5 years ago

Purchased a Horizon treadmill T101 on 7 September 2020. I didn't get it until 30 October 2020. Within 10 days it started either coming to a complete stop or speeding up very fast, almost knocking me off the treadmill. I called Johnson Fitness and they referred the problem to Grizzly Fitness for repair. A tech came to my home and said he needed to order parts for it. The parts didn't come until 5 February 2021. Five days later a tech from Grizzly Fitness came to install them. After five minutes on the treadmill, the same prob... read more

Marks

5 years ago

I purchased a horizon T202 treadmill on November 15 of 2020. During the first week of February 2021 after having the machine for a little more than two months it completely stopped working while my daughter was walking on it. I attempted to contact the company on February 8 by phone and was left on hold for 10 to 15 minutes before being cut off entirely while I waited to speak to a service representative. I then went on the website chat line to speak with a service representative. There I was told I would be connected with s... read more

Todd R

5 years ago

I purchased a Horizon T202 treadmill last spring. The problem was that the product would just shut After several repair visits, Horizon/Johnson agreed to replace the product and instructed me to discard the first treadmill. The second treadmill worked well for about five months and then just stopped. Regardless of the poor quality of the product, one could reach an agent, talk through the problems, and get a response with the first treadmill. The only live person one can talk to now, however, is to call the sales line. Repai... read more

Keith R

5 years ago

Purchased a Horizon 7.0 AE Elliptical and received the machine early December. Upon set up the handle heart rate sensors and increase incline buttons did not work. The machine was making a clicking noise from left side during exercises and that didn't stop with leveling and tightening all the possible nuts. These were minor issues then the machine just stopped working in Mid January. I called support only to be directed to an email address to which I received an "no reply" response that they will respond in 7-10 days. I subm... read more

Business response:

Thank you for the feedback. I am sorry to hear that you are experiencing an issue with your Horizon Fitness 7.0AE elliptical trainer and have not been able to reach us for help. I have notified our customer technical support manager of your case and requested that a representative follow up with you to discuss the issue. We will do our best to resolve this matter as quickly as possible.

Parker G

5 years ago

Purchased a treadmill from their website. Website indicates that it is in stock. I follow up with them a week later and they tell me it will be 2-3 weeks as it was backordered. I called back 3 weeks later and they told me it would be another month. Terrible customer service. Website is blatantly lying by claiming the treadmill is in stock when it is not. As others have commented below, take your money elsewhere.

Business response:

Unfortunately, we could not find any orders or records in our system with the information provided by the customer in his review. We would be happy to help but will first require some additional information in order to provide an accurate response. Thank you.

Karen F

5 years ago

Terrible product that lasted just a few months and a company that clearly does not care about its customers or its products. Purchased the EX59 elliptical machine and the digital display stopped working. I can hear a faint clicking noise but the screen goes blank after I hit start. The company will not respond to me and told the retailer I purchased from that it would only speak directly to the customer. My experience is NOT an outlier. After reading so many other reviews from people of not only this machine but so many othe... read more

Business response:

Thank you for the feedback. I am sorry to hear that you have experienced an issue with your Horizon Fitness EX59 elliptical trainer. We previously responded to your email with a request for the serial number, proof of purchase, and a contact number to reach you, however, it does not appear that we have yet received a response. I have therefore asked our support team to again reach out to help resolve the issue.

Laff2

5 years ago

Purchased in November 2020 - Same clicking noise and problems someone else mentioned. REquested a service or return. No answer - requested a return, no answer. Have tried 7 times for a reply. No one answers at Customer Service, just a message to send a request via their online web page service request. No reply still, It is now Mid-January 2021 and they just won't reach back out. Planning to file a claim next week in court for my money back as they have abandoned everything they state on their website regarding returns and w... read more

Business response:

Thank you for the feedback. I am sorry to hear that you are experiencing a noise issue with your treadmill and that you have had some difficulty reaching our support team. According to our records, one of our customer support representatives responded to your email on 1/29/21 to ask you for more information. Once we have a better understanding of the issue, we will do our best to diagnose and repair the unit.

Mike L.

5 years ago

Earlier in December, I purchased a new Horizon 7.8AT treadmill from Johnson fitness store in Northbrook, Illinois. While your sales associates at the location were helpful and friendly, I am a very frustrated a dissatisfied customer. The treadmill was delivered on Dec 15th. I used the treadmill 4 times and noticed a loud clicking noise every time it is being used. This should not occur on a brand new treadmill. I went to the Northbrook location on Wednesday, December 30th to describe the issues. The sales associate entered t... read more

Business response:

Thank you for the feedback. First, I would like to apologize for the issue you are having with your new treadmill and for the service delay. Our records indicate that one of our customer support representatives responded to your email on 1/24/21 with some questions and troubleshooting information. We are awaiting your response and will do our best to resolve the issue as soon as possible once we learn more.

Kamal K

5 years ago

Horizon-Johnson Fitness &Wellness I purchased a Horizon T101 treadmill from Dicks on 11/4/2020. Within 2 weeks of purchasing the unit the belt started freezing up during running causing a fall hazard. Horizon then sent a technician with replacement parts for a unit not even a month old. After that was done within a week of that the unit started smelling of carbon monoxide and metallic burning smell. Horizon again sent another technician to replace the motor and belt. While the technician was onsite he was unable to solve the... read more

Business response:

I apologize that you had some issues with your equipment and that you were unhappy with the customer service experience. Johnson does everything it can to provide outstanding fitness products to its customers and support when needed. Although this product was purchased at a non-Johnson retailer, we agreed to arrange for the removal of the product and return to the place of purchase as a courtesy to the customer.