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Johnson Fitness & Wellness Store
- Fitness/Exercise Equipment
- Edina, MN
About this business
Location details
7441 France Avenue, Edina, MN, 55435, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
Purchased a Horizon 7.0 AE Elliptical and received the machine early December. Upon set up the handle heart rate sensors and increase incline buttons did not work. The machine was making a clicking noise from left side during exercises and that didn't stop with leveling and tightening all the possible nuts. These were minor issues then the machine just stopped working in Mid January. I called support only to be directed to an email address to which I received an "no reply" response that they will respond in 7-10 days. I subm... read more
Business response:
Thank you for the feedback. I am sorry to hear that you are experiencing an issue with your Horizon Fitness 7.0AE elliptical trainer and have not been able to reach us for help. I have notified our customer technical support manager of your case and requested that a representative follow up with you to discuss the issue. We will do our best to resolve this matter as quickly as possible.
Purchased a treadmill from their website. Website indicates that it is in stock. I follow up with them a week later and they tell me it will be 2-3 weeks as it was backordered. I called back 3 weeks later and they told me it would be another month. Terrible customer service. Website is blatantly lying by claiming the treadmill is in stock when it is not. As others have commented below, take your money elsewhere.
Business response:
Unfortunately, we could not find any orders or records in our system with the information provided by the customer in his review. We would be happy to help but will first require some additional information in order to provide an accurate response. Thank you.
Terrible product that lasted just a few months and a company that clearly does not care about its customers or its products. Purchased the EX59 elliptical machine and the digital display stopped working. I can hear a faint clicking noise but the screen goes blank after I hit start. The company will not respond to me and told the retailer I purchased from that it would only speak directly to the customer. My experience is NOT an outlier. After reading so many other reviews from people of not only this machine but so many othe... read more
Business response:
Thank you for the feedback. I am sorry to hear that you have experienced an issue with your Horizon Fitness EX59 elliptical trainer. We previously responded to your email with a request for the serial number, proof of purchase, and a contact number to reach you, however, it does not appear that we have yet received a response. I have therefore asked our support team to again reach out to help resolve the issue.
Purchased in November 2020 - Same clicking noise and problems someone else mentioned. REquested a service or return. No answer - requested a return, no answer. Have tried 7 times for a reply. No one answers at Customer Service, just a message to send a request via their online web page service request. No reply still, It is now Mid-January 2021 and they just won't reach back out. Planning to file a claim next week in court for my money back as they have abandoned everything they state on their website regarding returns and w... read more
Business response:
Thank you for the feedback. I am sorry to hear that you are experiencing a noise issue with your treadmill and that you have had some difficulty reaching our support team. According to our records, one of our customer support representatives responded to your email on 1/29/21 to ask you for more information. Once we have a better understanding of the issue, we will do our best to diagnose and repair the unit.
Earlier in December, I purchased a new Horizon 7.8AT treadmill from Johnson fitness store in Northbrook, Illinois. While your sales associates at the location were helpful and friendly, I am a very frustrated a dissatisfied customer. The treadmill was delivered on Dec 15th. I used the treadmill 4 times and noticed a loud clicking noise every time it is being used. This should not occur on a brand new treadmill. I went to the Northbrook location on Wednesday, December 30th to describe the issues. The sales associate entered t... read more
Business response:
Thank you for the feedback. First, I would like to apologize for the issue you are having with your new treadmill and for the service delay. Our records indicate that one of our customer support representatives responded to your email on 1/24/21 with some questions and troubleshooting information. We are awaiting your response and will do our best to resolve the issue as soon as possible once we learn more.
Horizon-Johnson Fitness &Wellness I purchased a Horizon T101 treadmill from Dicks on 11/4/2020. Within 2 weeks of purchasing the unit the belt started freezing up during running causing a fall hazard. Horizon then sent a technician with replacement parts for a unit not even a month old. After that was done within a week of that the unit started smelling of carbon monoxide and metallic burning smell. Horizon again sent another technician to replace the motor and belt. While the technician was onsite he was unable to solve the... read more
Business response:
I apologize that you had some issues with your equipment and that you were unhappy with the customer service experience. Johnson does everything it can to provide outstanding fitness products to its customers and support when needed. Although this product was purchased at a non-Johnson retailer, we agreed to arrange for the removal of the product and return to the place of purchase as a courtesy to the customer.
Bought a treadmill from Dicks Sporting Goods in Brighton Mi in February 2018. After a year of use, I kept getting an E1 message. I did everything I could through research etc to fix it. Still kept stopping after about five minutes. So frustrating. Called customer service and they said I probably need a belt and a deck. Total together is around 300.00 the treadmill was 700.00. The last thing I want to do is have to spend another 300. I'm already a single mom of three kids working full time and going to school full time trying... read more
Business response:
Thank you for the feedback. Johnson is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. I am sorry to hear that you are experiencing some issues with your treadmill. Without knowing the model, I assume that since you were given a quote for a belt and deck, your treadmill is outside of the parts and labor warranty at this point. Running belts and decks on treadmills are wear items and do need to be replaced periodically. However, if you are unwilling to purch... read more
My mother who is terminally ill was in your Burnsville, MN location with my father. She was on the phone with me asking about treadmills (I live in Florida) due to me being a personal trainer/nutritionist for 20yrs. She sent me pics of a treadmill she liked which was a great choice. She isn’t able to get out the house much but wanted to make her best effort to exercise in her home with whatever time she has left. And was livid to find out not one person offered to help her. She thinks it’s due to her appearance because she i... read more
Business response:
Thank you for the feedback. Johnson Fitness and Wellness is always striving to improve, so we greatly appreciate customers who take the time to share their experiences with us. While it is unfortunate the customer apparently did not have a positive experience while she was in one of our stores, Johnson’s perspective of the visit is quite different from the one described in the review. The store manager recalled that when the customer first entered the store, he had been assisting another customer at the counter but still gre... read more
#JonhsonFitnessAndWellness has been the absolute worst place I have ever dealt with for buying something. I would never in a million years buy anything from these inconsiderate assholes again. I ordered a 3500 dollar elyptical machine 11 months ago. I still don't have a machine that is fixed. First they sent someone to look at it; they messed it up worse. Then they sent someone else three weeks later who determined they would swap out the machine and we would keep the computer part. A month later a couple guys showed up with... read more
Business response:
On behalf of Johnson Health Tech, I would first like to apologize for the issues you mentioned having with your Matrix A30 Elliptical Trainer and for the difficulties you have had attempting to get support. Our service manager is aware of your case and advised that repair service is currently scheduled for 10/30/2020. I sincerely hope that the issues with the equipment get fully resolved so that you can finally go back to using your machine. Please contact our customer support team if you have any further comments or questio... read more
Frequently asked questions about Johnson Fitness & Wellness Store
How is Johnson Fitness & Wellness Store rated?
Johnson Fitness & Wellness Store has a 3.2 star rating with 108 reviews.
When is Johnson Fitness & Wellness Store open?
Johnson Fitness & Wellness Store is closed now. It will open at 10:00 a.m.