Joy Brown - BankSouth Mortgage Loan Officer

Business response:

I'm thrilled to hear that you had a positive experience working with me at BankSouth Mortgage, Richard. Communication is a pillar of my approach to customer service, so I'm glad to have hit the mark with you. Your feedback and your rating are very much appreciated. Looking forward to serving any of your future mortgage needs. Thank you for choosing us. 

Business response:

I'm thrilled to hear that you had such a positive experience working with me at BankSouth Mortgage, Rachel! It was truly a pleasure assisting you and providing all the necessary insights. Your recommendation to your friends means the world to me. Please don't hesitate to reach out if you need anything in the future. Thank you once again for your glowing review and the perfect rating! 

Business response:

Thank you so much for your positive review, Jahannah! I'm thrilled to hear that you found our team at BankSouth Mortgage to be thorough, patient, and knowledgeable. It's my goal to provide such a supportive experience for every customer. I hope we have the opportunity to assist you again in the future. Best wishes, Joy Brown. 

Business response:

I'm truly appreciative of your kind words and high rating, Jacques. It was my pleasure to assist you throughout the process and ensure that all of your questions were answered. At BankSouth Mortgage, we take pride in delivering efficient and comprehensive services. Thank you for placing your trust in us. Looking forward to serving you in the future. 

Business response:

Thank you so much for your kind words, Robert. I'm thrilled to hear that I was able to make the process easy for you, despite your busy schedule. It was a pleasure to work with you, and I'm grateful for any referrals you may have in the future. Your trust in my service at BankSouth Mortgage means a lot to me. Thank you for the stellar 5-star rating! 

Business response:

I truly appreciate your feedback, Philip. I understand your preference for in-person document signing and will take your concerns into account in future transactions. It's great to hear that you were satisfied with our service despite your reservations about the online signing process. We strive to make every interaction as clear and thorough as possible, and your feedback is invaluable in helping us achieve that. Thank you for choosing BankSouth Mortgage again. We look forward to serving you in the future. 

Business response:

I'm absolutely delighted to hear such high praise, Phillips! It was a pleasure to work with you and to ensure you received top quality service. My team and I are committed to moving mountains and going the extra mile for our clients at BankSouth Mortgage. Thank you for the excellent rating and for choosing us for your mortgage needs. We look forward to assisting you in the future.