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Keller's American Grill
- Restaurants
- Bettendorf, IA
About this business
Location details
1777 Isle Pkwy, Bettendorf, IA, 52722, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | Closed | |
| Wed | 5:00 p.m. to 9:00 p.m. | |
| Thu | 5:00 p.m. to 9:00 p.m. | |
| Fri | 5:00 p.m. to 10:00 p.m. | |
| Sat | 5:00 p.m. to 10:00 p.m. | |
| Sun | 5:00 p.m. to 9:00 p.m. |
To be honest it was horrible Everything came out at once starters salad and entree the ricw and peas was cold brought bread and butter and had to wait for silverware that we finally got after they brought the food out and they couldn’t even clean the dirty dishes off the table. The best thing was the ice water it was cold bottled beer was warm and the glass of wine way over priced
We had to ask for drinks and our sides more than once. The pea risotto was undercooked and tasted of cardboard. The ranch on the side salad tasted sour and old. The ribeye steak was grisly and mostly fat. The only good part of this meal were the garlic mash potatoes and the fillet mignon. We didn’t even get the bread & butter. The service was sparse. Overall, mediocre. I defecate better food than that.
Made reservations went to restaurant and it was closed total BS was told that they closed early because the were not busy. I could understand if there was bad weather or something but just because they were not busy. And how did they accept my reservation if they were going to close?
Steak was cooked more than med rare. Loaded baked potatoe dry & not loaded. Asparagus way over cooked, thin & shriveled.
Underwhelming. Ordered a bottle of wine and the server did not present the bottle, didn’t open the wine at the table, or pour a sample before she poured the glasses. She just came back w an open bottle and 2 glasses and just poured it. My steak was ordered medium rare and delivered to me medium well to well done. I asked if I could order a different dish and was told yes, so I ordered something else. The server brought me back the same dish I originally ordered w the steak cooked correctly, even tho that was not what I asked... read more
I’ve been here many times but this time was a disaster. Food came out cold and drinks took 20 minutes to get. Waitress couldn’t remember our order. Two of us ordered a filet. But it was a beat up sirloin at best. Super disappointed.
Business response:
We are sorry to hear about your poor experience, Michelleh. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
Waitress was attentive and polite. Food was nothing special. There was a set menu for the evening that wasn’t advertised on website, if had been advertised we wouldn’t have went. Very little flavor in prime rib and potatoes. Sauces brought out in paper cups. It’s not McDonald’s. For the price you should at least get genuine serving dishes. Smoke from casino blew into restaurant which impacted the evening. Personally I wouldn’t recommend to anyone.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Justind. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Had the filet. Med rare. Was cooked medium, tough and worst piece of gristlely meat for the price. Had better filets there before.
Business response:
We apologize for the disappointment you experienced with our filet. We strive to provide the best quality dishes and we regret that we fell short on this occasion. We appreciate your feedback and will take it into consideration to improve our offerings. Please feel free to reach out to us at (563) 441-7111 so we can make it right.
Waited an extremely long time just for our water and menus, and even longer time for our drinks. Luckily we were very patient and not in a rush, any other time I would’ve walked out. We were early enough that it was not busy at all, yet the service was EXTREMELY slow. The pasta entrees were good but the salmon and the prime rib might as well been microwaved tv dinners. Not good at all. I guess the only way I’d come back would be strictly for the pasta…but unlikely.
Business response:
We apologize for the slow service and the quality of the salmon and prime rib. We appreciate your feedback and will address these issues with our team. Thank you for your honesty, and if you would like to have a member of management reach out to you please message us directly.
Frequently asked questions about Keller's American Grill
How is Keller's American Grill rated?
Keller's American Grill has a 3.9 star rating with 783 reviews.
When is Keller's American Grill open?
Keller's American Grill is closed now. It will open tomorrow at 5:00 p.m.