La Quinta Inn & Suites Austin NWLakeline Mall's cover image

This profile has been claimed by the business owner or representative.

La Quinta Inn & Suites Austin NWLakeline Mall

4.1

About this business

Location details

10701 Lakeline Mall Dr, Austin, TX, 78717, United States

Get directions
WeekdayScheduleStatus
Mon12:00 p.m. to 12:00 p.m.
Tue12:00 p.m. to 12:00 p.m.
Wed12:00 p.m. to 12:00 p.m.
Thu12:00 p.m. to 12:00 p.m.
Fri12:00 p.m. to 12:00 p.m.
Sat12:00 p.m. to 12:00 p.m.
Sun12:00 p.m. to 12:00 p.m.
4.12,574 reviews
Select a rating
J's profile image
J 
7 months ago

Problems ignored and lying staff. Was forced to pay full price for room that didn’t have hot water. We contacted the front desk every day about the issue and was told “it’s being worked on” every day. Booking.com was also unable to resolve the issue and I was never comped or offered any remedy other than leaving early and losing money. Terrible experience at the hotel and with booking.com, wouldn’t recommend either. They also never changed our sheets or cleaned the room, we were there for 4 nights. Decent location and price. 

Doris's profile image
Doris 
8 months ago

Bad I was overcharged 

Business response:

Thank you for your feedback. We strive to provide a great experience for all our guests, and we appreciate the opportunity to clarify any concerns. The additional charge on your bill was not an overcharge but a fee for damages to the bed sheets, which were beyond normal wear and tear. We always aim to be transparent with our policies, and any such charges are assessed carefully to cover the cost of replacement or extra cleaning. We appreciate your stay with us. 

Tinajero's profile image
Tinajero 
8 months ago

Nice location, didn’t enjoy my stay. The water would not get hot, and the tv kept losing connection so we couldn’t even watch tv LOVED the location 

David's profile image
David 
8 months ago

Fair 

Candice's profile image
Candice 
8 months ago

Fair The TV wasn’t working 

Ross's profile image
Ross 
8 months ago

Fair 

Kenneth's profile image
Kenneth 
9 months ago

Used to be a great hotel. Idk what happened Stained bed sheets, breakfast used to be amazing. It was gross..we could not even eat most items. AC was not working well and had a family member prone to seizures when hot. Staff was friendly...room appeared clean....except the sheets! Value for where we needed to be the next day. 

Andreas's profile image
Andreas 
9 months ago

Fair Sauberkeit, Frühstück, Personal am Empfang Die Lage 

Keila's profile image
Keila 
10 months ago

Fair 

Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall

How is La Quinta Inn & Suites Austin NWLakeline Mall rated?

La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,574 reviews. 

When is La Quinta Inn & Suites Austin NWLakeline Mall open?

La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.