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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Problems ignored and lying staff. Was forced to pay full price for room that didn’t have hot water. We contacted the front desk every day about the issue and was told “it’s being worked on” every day. Booking.com was also unable to resolve the issue and I was never comped or offered any remedy other than leaving early and losing money. Terrible experience at the hotel and with booking.com, wouldn’t recommend either. They also never changed our sheets or cleaned the room, we were there for 4 nights. Decent location and price.
Bad I was overcharged
Business response:
Thank you for your feedback. We strive to provide a great experience for all our guests, and we appreciate the opportunity to clarify any concerns. The additional charge on your bill was not an overcharge but a fee for damages to the bed sheets, which were beyond normal wear and tear. We always aim to be transparent with our policies, and any such charges are assessed carefully to cover the cost of replacement or extra cleaning. We appreciate your stay with us.
Nice location, didn’t enjoy my stay. The water would not get hot, and the tv kept losing connection so we couldn’t even watch tv LOVED the location
Fair
Fair The TV wasn’t working
Fair
Used to be a great hotel. Idk what happened Stained bed sheets, breakfast used to be amazing. It was gross..we could not even eat most items. AC was not working well and had a family member prone to seizures when hot. Staff was friendly...room appeared clean....except the sheets! Value for where we needed to be the next day.
Fair Sauberkeit, Frühstück, Personal am Empfang Die Lage
Fair
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,574 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.