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La Quinta Inn & Suites Austin NWLakeline Mall
- Hospitality
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Fair Felt dirty Close to destination
Disappointing
Honestly had a enjoyable stay but was charged the smoking fee because there was cigar wraps in the trash when called no
Business response:
Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed your stay with us. Regarding the smoking fee, we understand how frustrating this can be. Our housekeeping team reported that the room had a noticeable smoke odor and that cigar wraps were found in the trash. As a non-smoking hotel, we take these situations very seriously, and both findings are considered smoking evidence under our policy.
Never again What an absolutely dreadful location--there is only one entrance and exit way and in order to turn around to get to 183A you have to make an immediate u-turn down Lakeside Mall Drive. The city planner who cooked that one up had to have been on crack cocaine and the planning commission who green lighted it were equally drugged. The room reeked of cigarette smoke, which I detest. I spent a few minutes searching and determined that it was the towels in the bathroom that smelled as though they originated from a smoky... read more
Business response:
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience. We understand how frustrating the traffic flow around our location can be, and we apologize for any inconvenience it caused during your stay. We’re also truly sorry to hear about the smoke odor you encountered in your room and with the towels. This is not the standard we aim to provide, and we’ve shared your comments with our housekeeping team to ensure it’s addressed immediately. We appreciate your suggestions and hope you’... read more
It was good but room to improve Extremely slow unsecured wifi, room smells to us like cleaning supplies, and humid/difficult to get comfortable. Pretty clean and spacious, Dove toiletries.
Bad Property did not give me the invoice. And I am also not refunded back my incidental money of 50 USD yet. There is no way to contact property, their phone is never reachable
I thought I’d give this hotel another chance, but I won’t be back. Someone in the room next to mine snored like a freight train, so I did not have a restful night, even with the room fan on high. There was water damage to the wall beside the bathtub, and it appeared to have mold growing. The carpet beside the bed was sticky in my bare feet so I wore my house slippers while in the room. I don’t know what was on it, but the carpet in my room (#214) needs to be cleaned My room smelled like a wet dog, though the bedding was fres... read more
Bad They charged me $250 for something I did not do !
Business response:
Thank you for sharing your feedback. We take our non-smoking policy very seriously to ensure a comfortable stay for all of our guests. Our team carefully inspected the room after your departure and confirmed clear evidence of smoking, which is a direct violation of our hotel policy. For this reason, a $250 fee was applied, as stated during the booking process and at check-in. We understand this may be frustrating, but we must remain consistent in upholding these policies for the benefit of all guests.
Bad
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,642 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.