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La Quinta Inn & Suites Austin NWLakeline Mall
- Hotels
- Austin, TX
About this business
Location details
10701 Lakeline Mall Dr, Austin, TX, 78717, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad
Fair
read above the internet was not working and lodge the complain right after inter the room. The manager can and check the connection and told me that she will transfer me to other room. Later on after 30 minutes she told me that all the rooms connections are bad. I did not finish my office work I need the full refund otherwise i have no choice to take legal action Nothing they give me ground floor room facing parking lot and you can not sleep well
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. We are sorry that you did not find success in using our Wi-Fi. I know that you did not want to move to a different room as you were resting. I apologize if there was a miscommunication on my part, our Wi-Fi is working, I am sorry that there was connectivity trouble with your device. Again, thank you for sharing your comments. Jayme H - General Manager
Very disappointing!!! See above comment!! That was NOT breakfast….A zip lock bag with some cheap danish and other crap does not constitute a Breakfast!! Tired of COVID being used as an excuse for companies to cut back on their services. It should say on the website that no hot breakfast available… only a bag of cheap crap is offered!!
There are much better hotel options within 5 miles of this LaQuinta. Pick one of those. Bad hotel! The AC did not work the first night. The staff moved us to another room for the second night. There was no hot water in the 2nd room. A cold shower was a bad start to the day. Hallway floors stayed littered with debris, trash, etc. The WiFi access is non existent. The exterior makes you think it is a newer hotel but the inside remodel is poorly done. I saw some of these same reviews before I booked but booked anyway. Big mistak... read more
Business response:
Thank you for taking the time to share your feedback concerning your recent stay. I apologize for the concerns that you encountered during your stay. While we do actively work to improve our guest experience I regret that we did not meet your expectations. These types of concerns are taken seriously and I will be working with our housekeeping and maintenance departments to correct them. Jayme H - General Manager
Stay was not enjoyed at the unit. Breakfast room under construction. So they had bags to hand out. The whole placed smelled bad. The 2nd floor had no A/C in the hall and it was dirty and smelled bad. I would not go back to that location. I wish they had let me know it was not up to standards. I would have gone somewhere else. Coffee was good.
Business response:
Thank you for sharing your feedback concerning your recent stay at our property. I will address these concerns so that we can improve the guest experience. Jayme H - General Manager
Not again! The showers are very small, my sister kept hitting her arm on the emergency hand railing in the shower and our bathroom door would not stay open. I felt like a child. They handed out baggies with child-like breakfast items.
130 for 1 night and No Breakfast buffet, but a bag of mediocre breakfast snacks. The breakfast buffet was why we booked. No pool time (pool was closed for a maintenance issue) which is no problem, things happen. But there was no actual buffet, but ziplock breakfast bags with mediocre breakfast snacks. Not actual breakfast, like a breakfast sandwich or breakfast plate. The breakfast buffet is why we booked and we were so ready for a Texas shaped waffle! We understand a lot has changed, but 130 for 1 night was really pricey fo... read more
Poor Bed was horribly hard but great if you like that sort of thing. Actually the fold out couch bed was more comfortable to sleep in - go figure! Staff and everyone I encountered there, was fantastic but the facilities could use some major renovations
Business response:
Thank you for sharing your feedback concerning your recent stay. I am pleased to see that you enjoyed the hospitality of our staff. I will look into your concern about the mattresses. Jayme H - General Manager
Frequently asked questions about La Quinta Inn & Suites Austin NWLakeline Mall
How is La Quinta Inn & Suites Austin NWLakeline Mall rated?
La Quinta Inn & Suites Austin NWLakeline Mall has a 4.1 star rating with 2,700 reviews.
When is La Quinta Inn & Suites Austin NWLakeline Mall open?
La Quinta Inn & Suites Austin NWLakeline Mall is closed now. It will open tomorrow at 12:00 p.m.