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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Horrible experience I didn’t like the fact that my son was harassed because he entered the hotel with friends for his birthday, and the front desk assume that he would have all of his friends stay the night, when they simply was getting dress to go party for his 19th birthday. I called the receptionist to let him know that my son will be the one in the room with his girlfriend, and that he’s 18 yrs old, he said he couldn’t stay at first, then he change it, once I was away, he kick my son and friends out, I believe he set the... read more
Business response:
Hello Brandy, Thank you for sharing your experience. It’s important to us that every guest feels welcomed and respected. We take such concerns seriously, and we appreciate your feedback as it helps us understand different perspectives. We encourage you to reach out to our management team directly to discuss your observations in detail, as they can better address your specific concerns and take any necessary steps moving forward. Your feedback is invaluable in helping us improve our services and guest experiences.
Bad
I want stay again at that hotel The bed mattress was hard i couldn’t sleep at all and the big lamp didn’t work, door knob go to the bathroom was hanging with no screws in it and the smell from another room coming in to our vent smells like weed. It’s around restaurants
Business response:
Hello Talesa, Thank you for sharing your reaction. We're glad you found our location convenient and close to restaurants. We take guest comfort seriously, and your comments regarding the mattress, lamp, and bathroom door will be noted for future reference. Regarding any odors, we appreciate your feedback as it helps us improve the overall experience for all guests. We hope you were able to enjoy other aspects of your stay and appreciate your thoughts.
Bad When we arrive, I tryed to drink water from the water dispenser but red signal filter was there and I told to the staff that please, change the filter; and after 4 days, nobody replace it so I needed to buy water. Also all the floor was wet when you put the air conditioner at 75ºC and the staff told as that it must be at maximum of this 70ºC for this room... As we stay with a dog, we normally don't use the housekeeping and 1 day we said to the staff that we were going outsite with the dog for 2 hours and please, make the... read more
Not very good. We didn’t care for the staff member as she wasn’t very customer oriented. The room smelled awful. The accommodations were very sparse. The worst part was not being told until check-in time about a 100.00 deposit by credit/debit card on top of the room charge. Not very much
Business response:
Hello Edward, Thank you for taking the time to share your feedback. We aim to provide an enjoyable experience for all our guests, and we regret that we did not meet your expectations during your stay. Your comments regarding staff service and accommodations will be forwarded for review. We appreciate your insights, as they help us identify areas for improvement in our guest experience moving forward. Thank you once again for your feedback.
Disappointing TV did not work, the phone did not work, and there were not many options for breakfast. After we checked in, we had to go get the person at the front desk because the phone didn't work . She tried to fix the TV, which was very complicated , it would turn on, but there was no sound and no movement on the remote.. she looked it up on Google. Finally it came on but the next morning same thing happened . When I checked out , I told the different person about the TV. And while I was talking, she took a call and neve... read more
Business response:
Hello Brenda, Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the cleanliness of our hotel, and we will certainly relay your concerns about the TV, phone, and breakfast options to our management team for evaluation. It’s important for us to ensure that all aspects of our service meet guest expectations. Your insights are valuable, and we hope to improve our future offerings. Thank you again for your input.
Very Poor
Bad It was moldy. Carpets filthy. Nothing about this place was nice. It was like a motel for prostitution.
Business response:
Hello Sharene, Thank you for sharing your feedback. We take cleanliness and guest comfort seriously, and your comments will be relayed to the appropriate team for review. We appreciate your insights as they help us improve our services and guest experience. Your perspective is valuable, and we hope you consider sharing your thoughts directly with management for further assistance.
The location is trashy. The gentleman at the front desk was in crucially rude I was told that we would get zero deposit Everything Nothing
Business response:
Hello Alicia, Thank you for your feedback. It seems there may have been some discrepancies during your stay that did not meet your expectations. We value all guest insights, as they help us to improve our services. If you would like to discuss your experience in more detail, please feel free to reach out to management directly. We hope to provide a better experience for you in the future.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,750 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.