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La Quinta Inn & Suites Dallas Mesquite
- Hospitality
- Mesquite, TX
About this business
Location details
118, US-80, Mesquite, TX, 75149, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Bad El trato que recibí en la recepción, fue pésimo. Hasta me canceló mi reservación. La ubicación
Business response:
Dear Guest, Lamentamos que tu experiencia en recepción no haya cumplido con tus expectativas. Nuestra ubicación es uno de nuestros puntos fuertes y esperamos que hayas podido disfrutar de lo mejor de la ciudad. Agradecemos tus comentarios, ya que son esenciales para mejorar el servicio. Te invitamos a considerar una nueva estancia para experimentar una mejor atención en el futuro.
Poor
Poor Recepcionista. Siempre molesta La cama
Business response:
Hello Ramon, Lamentamos que su experiencia con el personal de recepción no haya sido lo que esperaba. Su comodidad es importante para nosotros y tomamos en cuenta sus comentarios sobre la cama. Agradecemos que haya compartido sus impresiones, ya que esto nos ayuda a mejorar. Esperamos que encuentre un alojamiento que se ajuste mejor a sus expectativas en su próximo viaje.
Poor
Horrible experience I didn’t like the fact that my son was harassed because he entered the hotel with friends for his birthday, and the front desk assume that he would have all of his friends stay the night, when they simply was getting dress to go party for his 19th birthday. I called the receptionist to let him know that my son will be the one in the room with his girlfriend, and that he’s 18 yrs old, he said he couldn’t stay at first, then he change it, once I was away, he kick my son and friends out, I believe he set the... read more
Business response:
Hello Brandy, Thank you for sharing your experience. It’s important to us that every guest feels welcomed and respected. We take such concerns seriously, and we appreciate your feedback as it helps us understand different perspectives. We encourage you to reach out to our management team directly to discuss your observations in detail, as they can better address your specific concerns and take any necessary steps moving forward. Your feedback is invaluable in helping us improve our services and guest experiences.
Bad
I want stay again at that hotel The bed mattress was hard i couldn’t sleep at all and the big lamp didn’t work, door knob go to the bathroom was hanging with no screws in it and the smell from another room coming in to our vent smells like weed. It’s around restaurants
Business response:
Hello Talesa, Thank you for sharing your reaction. We're glad you found our location convenient and close to restaurants. We take guest comfort seriously, and your comments regarding the mattress, lamp, and bathroom door will be noted for future reference. Regarding any odors, we appreciate your feedback as it helps us improve the overall experience for all guests. We hope you were able to enjoy other aspects of your stay and appreciate your thoughts.
Bad When we arrive, I tryed to drink water from the water dispenser but red signal filter was there and I told to the staff that please, change the filter; and after 4 days, nobody replace it so I needed to buy water. Also all the floor was wet when you put the air conditioner at 75ºC and the staff told as that it must be at maximum of this 70ºC for this room... As we stay with a dog, we normally don't use the housekeeping and 1 day we said to the staff that we were going outsite with the dog for 2 hours and please, make the... read more
Not very good. We didn’t care for the staff member as she wasn’t very customer oriented. The room smelled awful. The accommodations were very sparse. The worst part was not being told until check-in time about a 100.00 deposit by credit/debit card on top of the room charge. Not very much
Business response:
Hello Edward, Thank you for taking the time to share your feedback. We aim to provide an enjoyable experience for all our guests, and we regret that we did not meet your expectations during your stay. Your comments regarding staff service and accommodations will be forwarded for review. We appreciate your insights, as they help us identify areas for improvement in our guest experience moving forward. Thank you once again for your feedback.
Frequently asked questions about La Quinta Inn & Suites Dallas Mesquite
How is La Quinta Inn & Suites Dallas Mesquite rated?
La Quinta Inn & Suites Dallas Mesquite has a 3 star rating with 3,794 reviews.
When is La Quinta Inn & Suites Dallas Mesquite open?
La Quinta Inn & Suites Dallas Mesquite is closed now. It will open at 12:00 p.m.